Customer Service Administrator

TN United Kingdom; Verwood; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Verwood is seeking a Customer Service Administrator to provide essential administrative support. This role offers a clear pathway for progression, ongoing training, and a supportive work environment. You'll handle customer returns, manage inquiries, and work closely with the Sales team. If you're detail-oriented and eager to grow your career, this is the opportunity for you!

Benefits

Discretionary Bonus Scheme

Free On-Site Parking

1 day working from home once passed probation

Ongoing Training & Development

Qualifications

• Experience in an office environment.
• Strong communication skills for cross-department liaison.

Responsibilities

• Dealing with customer returns & insurance claims.
• Managing customer complaints and ensuring timely resolution.

Skills

Communication

Attention to Detail

Tools

Microsoft Office Suite

CRM Systems

Job description

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Customer Service Administrator

As a Customer Service Administrator, you’ll play a key role in the office department, dealing with all customer returns and working closely with the Sales team. With a clear pathway for progression, this is an excellent opportunity for someone looking to develop their skills and grow into a stable role.

You’ll be responsible for providing essential administrative support to the Customer Service department.

Benefits of being a Customer Service Administrator include:

• Discretionary Bonus Scheme
• Free On-Site Parking
• Monday to Friday hours (no weekend working)
• 1 day working from home once passed probation
• Ongoing Training & Development to support your career growth

Responsibilities of a Customer Service Administrator:

• Dealing with customer returns & insurance claims
• Supporting Sales with courier delivery discrepancies
• Handling Customer Enquiries – Providing product samples, information, and quotations
• Supporting the General Manager in various sales activities to maximise opportunities
• Managing Customer Complaints – Ensuring timely resolution in coordination with QA

Experience required:

• Working in an office environment
• Dealing with CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong communication skills for cross-department liaison
• Excellent attention to detail and record-keeping skills

If you’re ready to take the next step in your career, apply with your up-to-date CV or contact Ella at Rubicon for more details.