Customer Services Administrator - UNDER OFFER

Aspire Jobs; Wareham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the telecoms sector is seeking a Customer Services Administrator to join their expanding team in Wareham. This role involves responding to customer queries via phone, online chat, and email, ensuring high customer satisfaction. Full training is provided, and the position offers flexibility in hours for the right candidate.

Benefits

20 days holiday

Stakeholder pension employer contribution 4%

Bonus scheme

Training provided

Qualifications

• Basic understanding of IT, technology or telecoms.
• Strong attention to detail.
• Confident and polite telephone manner.

Responsibilities

• Resolving customer queries and technical issues.
• Responding to customer billing information requests.
• Logging all customer interactions on the company CRM system.

Skills

Attention to detail

Confident telephone manner

Team player

Highly organised

Proactive

Ability to multitask

Willingness to learn

Interest in technology

Job description

Customer Services Administrator - UNDER OFFER

Wareham

Customer Services Administrator - UNDER OFFER, Wareham

Job Summary

Location: Near Wareham

Hours: 9am-5.30pm Mon-Fri, office based (can be flexible on hours for right person)

Benefits:20 days holiday,Stakeholder pension employer contribution 4%, bonus scheme, training provided.

Aspire Jobs are delighted to be working with our fast growing and reputable client within the telecoms sector who are now looking to recruit a Customer Services Administratorto join their expanding team. Full training will be provided for the suitable candidate.

Working as part of the Customer Services team, this is a key role supporting and working closely with customers. The primary focus will be responding to customer requests and queries by phone, online chat and email to maximise customer satisfaction.

Requirements of the Customer Services Administrator:

• Basic understanding of IT, technology or telecoms and/or interest in technology.
• Strong attention to detail.
• Confident and polite telephone manner.
• Team player.
• Highly organised.
• Proactive.
• Ability to multitask.
• Willingness to learn.
• Passion to drive business forward.

Wareham

Job Description

Responsibilities of the Customer Services Administrator:

• Resolving customer queries and technical issues on the products.
• Respond to customer billing information requests.
• Resolving daily service issues, logging faults and updating tickets.
• Order processing.
• Credit control.
• Logging all customer interactions on the company CRM system.
• Processing invoices and proforma requests.