Customer Service Administrator

Hunter Plastic Surgery; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Administrator to enhance customer relationships and provide exceptional service. This role involves managing customer communications, handling complaints, and supporting account management processes. The successful candidate will thrive in a dynamic environment, ensuring customer satisfaction while contributing to continuous improvement projects. With a competitive salary and a range of benefits, this opportunity is perfect for those looking to make a significant impact in a supportive team. If you have strong communication skills and a passion for customer service, we invite you to apply!

Benefits

29 Days Holiday (Including Bank Holiday)

Company pension scheme

Free onsite parking

Discounted Gym Membership

Employee discounts

Employee Assistance Programme

Qualifications

• Experience in customer service with excellent communication skills.
• Ability to handle complaints and manage workload priorities.

Responsibilities

• Manage customer calls and ensure high service levels.
• Support account management and coordinate complaint resolutions.

Skills

Excellent communication skills

Complaint handling

Organizational skills

Attention to detail

IT literacy (Microsoft Office)

Job description

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Join to apply for the Customer Service Administrator role at Hunter Plastic Surgery

Are you an experienced Customer Service Admin looking for a new opportunity? Do you have experience building and maintaining relationships with customers? Want to work for an international company based in Smethwick? If so, this could be the perfect role for you!

An excellent opportunity for a motivated and dynamic Customer Service Admin to join a successful company. The ideal candidate will be responsible for providing excellent customer service to build and maintain relationships with their customers.

Benefits

• Salary up to £27,000 DOE
• 29 Days Holiday (Including Bank Holiday)
• Location: Smethwick
• Fully onsite role
• Company pension scheme
• Free onsite parking
• Discounted Gym Membership
• Employee discounts
• Employee Assistance Programme
  
  

Role & Responsibilities

• Carry out a targeted number of customer calls each week covering off; Service levels, debt, contract renewal, new business, added value opportunity, customer satisfaction.
• Provide support to Customer Service Coordinator for renewals/new business.
• Working within your tribe to identify opportunities to upsell/cross sell to existing customers.
• Participate in and support continuous improvement projects and workstreams.
• Co-ordination and support Account Manager with contractual paperwork in line with company processes including credit control activities where required.
• Co-ordinate and ensure account management actions, from visits/calls/emails, are processed in a timely manner in line with business standards.
• Manage and respond to all direct customer communication in line with business standards effectively and efficiently.
• Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships.
• Complaint Handling Co-ordinate complaint resolution internally with relevant departments and feedback corrective action plans to the customer.
  
  

Required Skills & Experience

• Excellent communication skills both verbal and written.
• The ability to handle complaints and difficult situations in a patient, calm and effective way.
• Good organisational and multiskilling skills.
• Good attention to detail and ability to interpret information available effectively from resources/tools available.
• IT literate - Working knowledge of Microsoft Office packages.
• Ability to manage workload priorities, use initiative and to deadlines.
  
  

If you are interested in this opportunity, please apply through the advert!

#BIRM24

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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