Customer Service Administrator

Dalziel Ltd; Hebburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Administrator to enhance customer relations at their Hebburn site. This role involves engaging with customers to upsell products and ensure a seamless ordering process. The ideal candidate will possess strong customer service skills, a positive attitude, and the ability to communicate effectively. Join a dynamic team that values inclusivity and offers a supportive work environment, where your contributions will help shape customer experiences and drive business success. If you are passionate about delivering exceptional service, this opportunity is perfect for you.

Benefits

Employee Assistance Programme

Company Pension

Free Membership with Company Shop

Free On-site Parking

Qualifications

• Background in customer service, telephone or customer facing.
• Ability to build rapport and manage relationships.

Responsibilities

• Provide a positive customer experience on calls.
• Upsell products and manage customer orders.
• Perform general office duties and administration.

Skills

Customer Service

Telesales

Communication Skills

Relationship Management

Tools

Microsoft Word

Microsoft Excel

Job description

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We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at our Hebburn site. Reporting into the Depot Manager you will need to be hardworking and motivated with the ability to build a rapport with both internal and external customers. The main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.

Main Responsibilities

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude with a confident telephone manner
• Take regular orders and communicate with customers in relation to any delays and shortages
• Build a good rapport with sales team.
• Fulfil Customer requirements.
• General office duties (photocopying, ensuring tidiness of office, updating contact lists)
• Help screen incoming calls and take accurate messages.
• Using Microsoft word and excel to assist with office administration
• Greet visitors and ensure site visitor process is followed
• Upsell products, promotions and take regular orders.
• Process delivery paperwork.
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality, and Integrity are dealt with in a timely manner.
• Respond to customer communications via email as well as telephone
  
  

The Role

• Monday - Friday
• 40 hours per week
  
  

Benefits

• Employee assistance programme (Providing free emotional, practical, and financial support)
• Company pension
• Free membership with Company Shop
• Free on-site parking
  
  

About Us

The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butchers supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.

At Dalziel our approach to diversity is simple: it is about embracing everyone. We work hard to ensure we have a culture where people can be confident in themselves and feel part of our team. We are doing what we can to build a more equitable workplace.

Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Support

If you require further assistance when applying for this position which may have an impact your application process, please don't hesitate to reach out to me directly at 0191 438 7564. Our organisation is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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