Customer Service Administrator

Signaturesf; United Kingdom; On-site; GBP 22,500 - 25,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Company pension scheme

Free parking on-site

Health and wellbeing support

Funded training and development

Job summary

Signaturesf is seeking a dedicated Administrator/Customer Service administrator in the United Kingdom to join their dynamic team. The role involves liaising with various stakeholders to facilitate mortgage applications and providing exceptional customer service.

With 25 days of holiday, a pension scheme, and considerable growth opportunities, this full-time permanent position is ideal for those motivated by a fast-paced environment.

Qualifications

• Previous administration experience, especially in Financial Services.
• Previous Customer Service experience, particularly in Financial Services.
• Ability to solve problems in a timely manner.

Responsibilities

• Liaise with solicitors, lenders, surveyors, and estate agents for mortgage applications.
• Support Mortgage Advisers as part of an administration team.
• Update clients on their mortgages to develop long-term relationships.
• Manage diary and CRM effectively.
• Serve as first contact for client inquiries.

Skills

Administration experience

Customer service experience

Problem solving

CRM management

Job description

Are you an Administrator and/or a Customer Service administrator looking for a new challenge, with a fun and ambitious business? Do you have a passion for making clients dreams a reality? Are you a problem solver and forward thinking?

Every day is different here and we’re proud of our recent journey. We spend a lot of time at work, don’t we? That’s why we’ve made it our mission to ensure our team feel happy and valued in their role, and worked hard to create a fantastic culture that means our team love coming into work and collaboratively working to achieve our customer’s goals.

Being part of team Signature has so much to offer, from learning and development opportunities to ensure you fulfill your potential, to flexible working and super team socials.

Your typical day will involve:

• Liaising with solicitors, lenders, surveyors and estate agents to assist with progressing our client’s mortgage applications
• Working in a team of Administrators who support our Mortgage Advisers
• Speaking with clients on a daily basis to update them on their mortgages, developing and maintaining long-term relationships.
• Effective diary and CRM management for the company on a regular basis
• Answering the phone to our clients and being the first port of call

A bit about you:

• Previous administration experience (Financial Services is a bonus)
• Previous Customer Service experience (Financial Services is a bonus)
• You will be able to solve problems in a timely manner to achieve good customer outcomes
• You’ll be motivated by a fast-paced and bustling environment

What you’ll get in return:

• 25 Days Holiday + Bank Holidays
• Company pension scheme
• Lots of company events
• Great progression opportunities and funded training and development
• Modern open plan offices overlooking our very own Lake, with our resident swans, geese, birds and squirrels as neighbours
• Free parking on-site
• Health and wellbeing Support
• Community and environmental work

• Company events
• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Administrative: 1 year (preferred)
• Customer service: 1 year (preferred)

Job Types: Full-time, Permanent

Pay: £22,500.00-£25,000.00 per year