Customer Service Administrator

Adecco; Thame; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise dynamique recherche un Administrateur du Service Client pour rejoindre son équipe croissante à Thame. Ce poste consiste à offrir une expérience client de premier ordre en gérant les demandes, en négociant des solutions et en créant des contrats clients. Le candidat idéal aura une forte sensibilité commerciale et d'excellentes compétences interpersonnelles, avec des possibilités d'évolution au sein d'une entreprise en pleine croissance.

Benefits

Opportunité de progression au sein d'une entreprise en croissance

Qualifications

• Expérience antérieure en contrôle de location ou en devis est bénéfique.
• Compétences commerciales et de négociation solides.
• Capacité à travailler de manière autonome et en équipe.

Responsibilities

• Gérer les demandes téléphoniques et par e-mail des clients.
• Négocier les aspects commerciaux des solutions proposées.
• Collaborer étroitement avec les ventes sur les opportunités potentielles.

Skills

Commercial awareness

Negotiation skills

Interpersonal skills

Attention to detail

Time management

Job description

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Job Title: Customer Service Administrator

Hours:

Monday to Friday, 8:30am - 5:30pm

Benefits:

• Competitive salary up to £30,000
• Opportunity to progress within a growing company

Responsibilities:

• Delivering an industry-leading customer experience with excellent service
• Managing incoming customer telephone and email enquiries, being the first point of contact for customer queries
• Creating, delivering, and following up on customer quotations
• Negotiating the commercial aspects of proposed solutions with customers, aiming to secure orders
• Ensuring availability of equipment, processing and sending order confirmations to customers
• Creating customer contracts and coordinating the timely delivery of solutions
• Collaborating closely with field sales to identify and follow up on potential opportunities
• Managing relationships with key clients

Requirements:

• Previous experience as a hire controller or in quoting is beneficial
• Strong commercial awareness and negotiation skills
• Excellent interpersonal skills, both independently and as part of a team
• Meticulous attention to detail
• Excellent time management and organisational skills, with the ability to prioritise tasks effectively

If you would like to apply for this exciting opportunity, please contact Adecco Aylesbury or apply via this job site!

Adecco is committed to diversity and inclusion. We support candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist.

Adecco acts as an employment agency for permanent recruitment and as an employment business for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.