Customer Services Administrator

Iris Recruitment; Milton Keynes; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company is looking for a Customer Services Administrator to provide top-notch service across various channels including online and social media. This permanent full-time role includes monitoring customer inquiries, ensuring satisfaction, and offering support at the Milton Keynes office. Joining the team means growing with a supportive environment dedicated to community and sustainability.

Benefits

28 day’s annual leave plus bank holidays

Pension scheme with matched contributions

Paid professional subscription for memberships

Employee Assistance Programme

Health cash plan for everyday checks

Cycle to Work and Electric Car Lease schemes

High street, holiday and gym discounts

Qualifications

• Ability to prioritize workloads and meet set deadlines.
• Knowledge of IT applications such as Word, Excel, and Outlook.
• Full UK driving licence and access to a vehicle required.

Responsibilities

• Monitoring and responding to customer inquiries across various channels.
• Providing front line reception services at the Milton Keynes office.
• Ensuring customer interactions are recorded clearly.

Skills

Knowledge of IT applications

Customer service

Multi-channel delivery

Job description

Customer Services Administrator

Up to £27,777.50 per annum

Milton Keynes

Permanent,Full Time

In this Customer Service Administrator role, you’ll be delivering a first-class customer experience across various methods of customer contact (including on-line services, social media, web forms and in person); with a strong focus on providing an early resolution.

• Location: Milton Keynes Office
  Salary:Up to £27,777.50 per year

• Contract:Permanent

• Your week: 36.25 hours per week, Monday to Friday 8.45am to 5pm, 1 hour lunch break.

Snapshot of your role

This is what your day will look like as their Customer Service Administrator:

• To monitor, record and respond to inbound customer digital and social media enquiries, providing a response within service level agreements and taking ownership of the enquiry through to completion.

• Work alongside the Customer Relations Team to monitor, review, and manage customer satisfaction survey results. Provide follow-up contact with customers to ensure that their feedback is received, and any outstanding queries are resolved.

• To provide front line reception services at their Milton Keynes office, providing an excellent level of customer service to any external visitors and colleagues visiting the office.

• Ensure that all customer interactions, written and spoken, are recorded within the relevant system with clear notes

Your toolkit for success

To thrive in their Customer Service Administrator role, you’ll need:

• Knowledge of IT applications such as Word, Excel, email and Microsoft Outlook.

• Prioritise workloads and is able to meet set deadlines and produce work accurately.

• Deliver a multi-channel customer service (i.e., by phone, face-to-face, on-line etc).

Please note that having a full UK driving licence and access to a vehicle is essential for this role.

Why join them?

There are loads of things that make them a great place to be - every colleague has the chance to grow with them, make a real difference to their customers lives and ultimately be the most authentic version of themselves:

Grow with them
Your development matters to them. With tailored training programs, ongoing feedback, and career progression pathways, they support you to advance as far as you want to go.

Make a real impact
Their mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities they serve.

Environmental and social impact
They’re dedicated to sustainability and social responsibility, taking real steps to protect their planet and foster inclusivity.

Perks of working there

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more

• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary

• Paid professional subscription for membership fees relating to your role

• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more

• Health cash plan giving cash back for everyday health checks such as optical and dental

• Cycle to Work and Electric Car Lease schemes

• High street, holiday and gym membership discounts

• Plus lots more once you join!

The important stuff

They’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

They do not provide visa sponsorship; you must be eligible to work in the UK to join them. You must reside in the UK for the duration of your employment and provide Right to Work evidence.