Customer Service Administrator

Unum; Basingstoke; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

Unum is seeking a Customer Service Administrator based in Basingstoke for a full-time hybrid role. This position involves managing broker communications, data handling, and providing excellent customer service. The ideal candidate will have strong communication skills and a proactive attitude, with previous experience in related fields being advantageous.

Benefits

Full training

Generous Bonus

Pension scheme

Life, medical and income insurance

Access to remote GP and nutrition coaching

Unlimited mental health support

27 days holiday with buy/sell options

Electric car scheme with free charging

Qualifications

• Excellent telephone manner and great customer service skills.
• Ability to manipulate data, including knowledge of Excel.
• Experience in retail, customer services, administration, or insurance is beneficial.

Responsibilities

• Manage broker quotations or renewals, assess risk, and input data into the system.
• Open communication with brokers, clients, and sales teams.
• Work collaboratively in a team and autonomously.

Skills

Communication

Attention to detail

Proactivity

Curiosity

Job description

Customer Service Administrator page is loaded

Customer Service Administrator

Apply locations Dorking, Surrey, UK Basingstoke, Hampshire, UK time type Full time posted on Posted 8 Days Ago time left to apply End Date: June 11, 2025 (6 days left to apply) job requisition id 824847 Job Posting End Date: June 10

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Administrator
Dorking or Basingstoke
Hybrid
3 days per week in office
Salary: £25000

What will you bring?

We are holding Hiring Events in our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ ) on Tuesday 17th June. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).

Applying to our event will not secure your place to a session until you have heard from a Unum representative.

The event will include an introduction to Unum & our customer services department, a competency interview and a practical exercise.

If you are successful within this role, your start date will be 18th August and you will be based in our Dorking office.

The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers, to be successful in position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
• Have a willingness to learn

The successful Customer Service Administrator can expect:

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.

Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, customer services, administration or insurance.

From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.

#LI-AM1

#LI-hybrid

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] .

Company:

Unum UK

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Customer Service Administrator

locations Basingstoke, Hampshire, UK time type Full time posted on Posted 8 Days Ago time left to apply End Date: June 11, 2025 (6 days left to apply)