Customer Service Administrator

www.sammons.co.uk; Sevenoaks; On-site; GBP 29,000; Full time

Job summary

Join a dynamic team as a Customer Service Administrator, where you'll enhance customer relationships and contribute to depot sales success. This role offers a chance to develop professionally while working in a fast-paced environment. You'll be responsible for answering customer queries, achieving sales targets, and maintaining stock accuracy. With a focus on career progression and a range of benefits including enhanced holidays and pension schemes, this position is perfect for proactive individuals looking to make a difference. Embrace a rewarding career path in a supportive workplace!

Benefits

Enhanced holiday increasing with service

Enhanced pension

Death in service benefit

Cycle to Work scheme

Enhanced sick pay

Referral scheme

Qualifications

• Experience in parts sales or customer service is essential.
• Strong communication skills and a proactive approach to sales are required.

Responsibilities

• Answer incoming calls and provide solutions to customer queries.
• Achieve daily sales targets through value-added selling.
• Maintain stock accuracy and assist with warehouse tasks.

Skills

Customer service experience

Sales skills

Communication skills

Organizational skills

Attention to detail

Knowledge of parts industry

Clean driving license

Job description

Sevenoaks, Kent | £28500 per annum | Posted yesterday

Job Description

Customer Service Administrator

Our client is seeking a proactive and dedicated Customer Service Administrator to join their busy and dynamic team. In this role, you will work closely with the team to maintain and develop depot sales, enhance customer relationships, and contribute to the overall success of the department.

Whats in it for you?

• Benefits: Enhanced holiday increasing with each year of service, enhanced pension, death in service, Cycle to Work scheme, enhanced sick pay, and other incentives
• Working hours: 7:30am to 5:00pm, Monday to Friday
• Career Progression: Clear paths for professional development and growth

Job Responsibilities:

• Answer all incoming calls, take ownership, and provide solutions to customer queries
• Achieve individual daily sales and profit targets through value-added selling, up-selling, and identifying sales opportunities
• Serve customers at the front counter, ensuring correct parts and assistance
• Carry out warehouse tasks, including organising parts, checking deliveries, and maintaining stock accuracy
• Deliver parts to customers efficiently and safely
• Maintain correct van stock and ensure invoicing before removal, keeping stock aligned with system
• Process customer orders promptly received in person, by phone, or via sales staff
• Suggest product alternatives and pursue add-on sales to maximise revenue
• Develop customer business across product ranges, achieve profit targets, and contribute to promotional offers
• Adhere to company policies on transactions and credit control
• Complete paperwork and admin tasks accurately and timely
• Use catalogues and price lists to identify correct parts
• Assist with stock checks and update price lists
• Operate forklift safely when required
• Follow Health and Safety policies
• Contribute to team success through communication and engagement
• Maintain depot and warehouse cleanliness and organisation

Skills and Experience:

• Experience in parts sales or customer service
• Strong communication and customer service skills
• Proactive with sales opportunities
• Organised with attention to detail
• Ability to work efficiently in a fast-paced environment
• Clean driving license
• Knowledge of parts industry and mechanical products
• Experience handling cash, cheque, and card transactions

How to Apply:

Please submit your CV and cover letter. We look forward to hearing from you!

If you know someone suitable, share this opportunity and receive up to £250 through our referral scheme. Visit our website www.sammons.co.uk for more opportunities. We support diversity and consider all applications.