Customer Service Administrator

KIMS Hospital; Sevenoaks; On-site; GBP 22,000 - 28,000; Full time

Job summary

KIMS Hospital seeks a Customer Service Administrator for its Sevenoaks Medical Centre. This role requires strong customer service skills and involves greeting patients, coordinating appointments, and providing administrative support across various departments. Ideal candidates should possess GCSEs in English and Maths and thrive in a fast-paced environment, contributing to an exceptional patient experience.

Benefits

Private Health Insurance

Free secure staff parking

33 days annual leave

Paid day off on your birthday

Life Assurance

Free eye test

Relocation support packages

Qualifications

• Previous customer service experience in a premium service environment.
• Confident using IT systems.
• A team player with a positive, people-first approach.

Responsibilities

• Greet and assist patients, visitors, consultants, and staff.
• Coordinate appointments and maintain patient records in line with GDPR.
• Deliver administrative support across departments.

Skills

Customer service

Attention to detail

Organisational skills

Proactive approach

Education

GCSEs (Grade 4/C or above) in English and Maths

Job description

Location: Sevenoaks Medical Centre, Sevenoaks
Hours: Full Time | 40 Hours per Week

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?

We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.

Why This Role Is for You

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.

What You'll Be Doing

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.

What We’re Looking For

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.
• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).

What You’ll Love About Working with Us

At KIMS Hospital, we believe in giving our people the time to care and the tools to succeed. You’ll enjoy:

• A competitive salary and permanent full-time hours
• Private Health Insurance
• Free secure staff parking
• 33 days annual leave (including bank holidays) plus a paid day off on your birthday
• Life Assurance
• Free eye test
• Relocation support packages (where applicable)

You'll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.

Ready to Join Us?

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email [e-mail].

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.