Customer Service Administrator SMC

KIMS Hospital; Maidstone; On-site; GBP 20,000 - 28,000; Full time

Job summary

KIMS Hospital in Maidstone is seeking a Customer Service Administrator for its Sevenoaks Medical Centre. This full-time role offers an opportunity to significantly impact patient care and administrative efficiency in a supportive healthcare environment. Candidates should possess strong customer service skills and relevant qualifications, making this an ideal position for individuals seeking to make a difference in healthcare.

Benefits

Private Health Insurance

Free secure staff parking

Pension scheme

33 days annual leave

Life Assurance

Free eye test

Qualifications

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience in a premium service environment.
• Confident using IT systems.

Responsibilities

• Greet and assist patients, ensuring a welcoming atmosphere.
• Coordinate appointments and maintain accurate patient records.
• Provide outstanding administrative support to multiple departments.

Skills

Customer Service

IT Skills

Teamwork

Education

GCSEs in English and Maths

Job description

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Customer Service Administrator

Location: Sevenoaks Medical Centre, Sevenoaks

Hours: Full Time | 40 Hours per Week

Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting

Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, warm personality, and organisation skills directly impact patient care?

We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.

Why This Role Is for You

Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.

In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.

What You'll Be Doing

As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:

• Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
• Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
• Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
• Play a vital role in enhancing the overall patient experience, every day.
  
  

Essential

What We’re Looking For

• GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
• Previous customer service experience – ideally in a premium service environment.
• Confident using IT systems and managing appointments with care and precision.
• A team player with a positive, people-first approach.
  
  

Desirable

• Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).
  
  

What You’ll Love About Working With Us

At KIMS Hospital, we believe in giving our people the time to care and the tools to succeed. You’ll enjoy:

• A competitive salary and permanent full-time hours
• Private Health Insurance
• Free secure staff parking
• Pension scheme
• 33 days annual leave (including bank holidays) plus a paid day off on your birthday
• Life Assurance
• Annual flu vaccination
• Free eye test
• Relocation support packages (where applicable)
  
  

You'll also be part of a welcoming, close-knit team where your contribution is truly valued, and your professional development is actively encouraged.

Ready to Join Us?

If you're ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email [e-mail].

KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.

Posted 20th June 2025

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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