Commercial Administrator

NoteMachine UK Ltd - A Brink's Company; Crickhowell; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Supportive team

Career progression

Annual leave 21-22 days

Salary sacrifice pension

Wellness program

Life insurance 4x salary

Job summary

NoteMachine UK Ltd - A Brink's Company is seeking a Commercial Administrator to support customers and internal teams. You will be the go-to contact for contract information, queries, and commercial data, ensuring the smooth operation of our busy head office in Crickhowell.

You will collaborate across Sales, Operations, Finance and Customer Support, delivering accurate reports, maintaining high standards of service, and helping drive business performance with organised, proactive support.

Qualifications

• Excellent communication skills, especially over the phone and via email.
• Solid IT skills, particularly with Microsoft Excel.
• Experience in a customer-facing or administrative role.
• A strong understanding of great customer service.
• Ability to multi-task and stay organised in a busy environment.
• High attention to detail and accuracy.
• GCSEs A*-C (or equivalent).

Responsibilities

• Act as the first point of contact for customer-related queries, providing timely, professional, and friendly support.
• Provide clear information about contracts, services, commercial questions, and commission structures.
• Resolve customer issues with a balanced, solutions-focused approach.
• Work with Sales, Operations, Finance, Customer Support, and Service teams to handle queries quickly and effectively.
• Keep customers updated on progress and follow up on outstanding matters.
• Produce accurate reports, including commercial, performance, and customer-related data.
• Support wider commercial activities and ensure internal processes run smoothly.
• Monitor ongoing actions to ensure they're completed on time.
• Spot recurring trends or issues and elevate when needed.

Skills

Excellent communication

Excel proficiency

Customer-facing experience

Administrative experience

Multi-tasking

Attention to detail

GCSEs A*-C

Education

GCSEs A*-C or equivalent

Tools

Microsoft Excel

Job description

Location: Head Office (Crickhowell)/ Hybrid (after probation)
Working Hours: Monday-Friday, 08:30-17:00 (40 hours per week)
Department: Commercial

Are you a strong communicator who loves helping people, staying organised, and keeping things running smoothly? Do you enjoy solving problems, working with different teams, and delivering great customer experiences? If so, this could be the perfect role for you.

We're looking for a Commercial Administrator to join our team - someone who is proactive, detail‑focused, and passionate about supporting both customers and colleagues. In this role, you'll become the go‑to person for customer queries, contract information, and commercial support, playing a key part in keeping our operations flowing efficiently.

What You'll Be Doing

In this varied and rewarding role, you'll:

• Act as the first point of contact for customer‑related queries, providing timely, professional, and friendly support.
• Give clear information about contracts, services, commercial questions, and commission structures.
• Resolve customer issues with a balanced, solutions‑focused approach.
• Work closely with Sales, Operations, Finance, Customer Support, and Service teams to ensure queries are handled quickly and effectively.
• Keep customers updated on progress and follow up on any outstanding matters.
• Produce accurate reports, including commercial, performance, and customer‑related data.
• Help support wider commercial activities and ensure internal processes run smoothly.
• Monitor ongoing actions to ensure they're completed on time.
• Spot recurring trends or issues and elevate when needed.

This is a role that suits someone who enjoys being organised, communicating clearly, and making a real difference to customer satisfaction and business performance.

What We're Looking For

You don't need years of specialist experience - just the right skills, mindset, and a willingness to learn. We're looking for someone who has:

• A minimum of 5 GCSEs A*-C (or equivalent).
• Excellent communication skills, especially over the phone and via email.
• Solid IT skills, particularly with Microsoft Excel.
• Experience in a customer‑facing or administrative role.
• A strong understanding of what great customer service looks and feels like.
• The ability to multi‑task, prioritise, and stay organised in a busy environment.
• High attention to detail and accuracy.

If you're someone who enjoys helping people, thrives on organisation, and takes pride in delivering a high‑quality service, we'd love to hear from you.

Why Join Us?

• A supportive team environment where your work truly makes an impact.
• Opportunities to learn new skills and grow within the business.
• A varied role where no two days are the same.
• Be part of a close-knit, supportive team that values your contribution
• Full job training with career progression and development opportunities;
• 21 days annual leave increasing to 22 days after a years' service respectively;
• Salary Sacrifice Pension Program with higher take-home pay and contributions;
• Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary)