Customer Service Administrator

Carmichael UK; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Carmichael UK is hiring a Customer Service Administrator for a 6-month role based in Birmingham. The candidate will deliver excellent front-line service, managing enquiries and complaints, and focusing on high-quality outcomes aligned with KPIs. Strong multi-tasking and communication skills are essential for success.

Qualifications

• Excellent multi-tasking and organisational skills.
• High level of communication skills across multiple channels.
• Motivated and driven individual passionate about serving customers.

Responsibilities

• Liaising with service areas to investigate enquiries and provide written responses.
• Managing own caseload for holding responses when full response isn't possible.
• Investigating complaints according to procedures.

Skills

Multi-tasking

Organisational skills

Communication skills

Customer service experience

Job description

Carmicheal are seeking a Customer Service Administrator to join the team based in Birmingham.

The role is for 6 months, working hours from 8am to 4.30pm.

This role involves providing a responsive front-line service via written communication with members of the public, Birmingham City Councillors, and Members of Parliament. The successful candidate will respond to all enquiries within five business days to confirm the outcome.

Your responsibilities include:

• Liaising with all relevant service areas to investigate enquiries and providing a full written response within five business days.
• Managing own caseload of holding responses if a full response is not possible within five days.
• Investigating and responding to official complaints in line with procedures.
• Delivering high-quality service to all customers, ensuring the correct outcome is provided the first time.
• Working to KPIs in line with organisational objectives.

What are we looking for?

• Excellent multi-tasking and organisational skills.
• High level of communication skills across multiple channels (email, letter, telephone).
• A motivated and driven individual passionate about serving customers.

• Ability to adapt to change in a fast-paced environment.
• Ability to work as part of a team to achieve objectives.
• Experience in Customer Service is preferred but not essential.