Customer Service Administrator

Culina Group; Rugby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme

Life Assurance 2x salary

Wellness – EAP

Eye Care Vouchers

Reward & Recognition

Everyday discounts

Job summary

Culina Group in Rugby is seeking a Customer Service Administrator to join our team on a full-time permanent basis. You will be the point of contact for customer queries, respond to emails, and manage order-related communications.

Daily returns handling and supporting admin tasks across the business will be part of the role. We value strong communicators with good MS Office skills, excellent organisational abilities, and the flexibility to work in a busy environment, including peak periods

Qualifications

• Point of contact for all customer queries.
• Respond to customer service emails.
• Contact customers regarding order queries.
• Communicate delivery times and options.
• Update clients on previous orders.
• Handle daily customer returns and support administration.

Responsibilities

• Provide excellent service to customers and clients.
• Handle customer returns and liaise with relevant teams.
• Support across the business with administrative tasks as needed.

Skills

Communication

MS Office

Organisational skills

Time management

Job description

Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries.

At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis.

Working hours: Any 5 in 7 days, 9am-5pm.

As a Customer Service Administrator you willprovide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.

Key Duties of a Customer Service Administrator:

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisationalskills with the abilityto demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

As part of our drive to make Warrens a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 28 days inclusive of the bank holidays.
• Pension scheme –We want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 4% employee and 4% employer.
• Life Assurance- 2 x your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!