Customer Service Administrator

TN United Kingdom; Rugby; On-site; GBP 26,000; Full time

Job summary

Join a leading company in Rugby as a Customer Service Administrator, where you will provide excellent service and administrative support. With a commitment to inclusivity and growth, we offer comprehensive benefits like 28 days leave, life assurance, and a pension scheme. If you have strong communication and organizational skills, apply now to be part of our #WinningTeam!

Benefits

28 days annual leave, including bank holidays.

Pension scheme with a total contribution of 8%.

Life assurance at 2x your salary.

24/7 Employee Assistance Programme.

Eye care vouchers and discounts.

Recognition programs such as Employee of the Month.

Access to retailer discounts.

Qualifications

• Strong communication skills with the ability to build rapport.
• Flexible and adaptable approach to meet business needs.
• Ability to meet deadlines and manage time effectively.

Responsibilities

• Serve as the point of contact for all customer queries.
• Handle customer returns daily and manage as required.
• Complete and circulate reports to relevant stakeholders.

Skills

Communication

Organizational skills

Computer literacy

Time management

Tools

MS Office

Job description

Due to continued growth, an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full-time, permanent basis.

Working hours: Tuesday-Saturday, 7am-3pm.

Salary: £26,000 per annum.

As a Customer Service Administrator, you will provide our customers and clients with excellent service, contact customers regarding orders when required, handle customer returns daily, and assist with administrative tasks to support teams across the business.

Key Duties of a Customer Service Administrator:

1. Serve as the point of contact for all customer queries.
2. Respond to customer service emails.
3. Contact customers regarding order inquiries.
4. Communicate delivery times and options.
5. Update clients on previous orders.
6. Handle customer returns daily and manage as required.
7. Ensure customer/client reports are completed, formatted correctly, and communicated timely.
8. Record customer/client non-conformance properly, feedback to the client, and implement corrective actions.
9. Complete and circulate reports to relevant stakeholders.
10. Perform other administrative tasks as directed by the Customer Contract Manager.

Qualifications:

• Strong communication skills with the ability to build rapport.
• Proficient in MS Office with good computer literacy.
• Excellent organizational skills with the ability to work efficiently in a busy environment.
• Flexible and adaptable approach to meet business needs, especially during peak periods.
• Ability to meet deadlines and manage time effectively.

Additional Information:

We are committed to creating an inclusive and diverse workplace. Our employee development programs are open to all, offering opportunities to grow within logistics and foster a positive team culture.

Our benefits include:

• 28 days annual leave, including bank holidays.
• Pension scheme with a total contribution of 8% (4% employee, 4% employer).
• Life assurance at 2x your salary.
• 24/7 Employee Assistance Programme for confidential support.
• Eye care vouchers and discounts.
• Recognition programs such as Employee of the Month/Year and long service awards.
• Access to over 50 retailer discounts through our benefit platform.

If you meet the requirements and are interested in this opportunity, please apply now to join our #WinningTeam!