Customer Service Administrator

TN United Kingdom; Plymouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic logistics company in Plymouth is seeking a Customer Service Administrator to enhance customer satisfaction and operational efficiency. This role involves managing customer relationships, processing invoices, and coordinating daily service reports. Join a supportive team with opportunities for professional development and various benefits.

Benefits

Additional holiday purchasing scheme

Retail discounts with Hapi

Life assurance

Pension scheme

Free Uniform

Paid Volunteer Day

Qualifications

• Customer service experience is essential.
• Ability to communicate at all levels.
• Excellent organizational skills and prioritizing workload.

Responsibilities

• Work closely with customers to ensure smooth operations.
• Process customer invoices and manage relationships.
• Investigate and resolve stock issues for customer satisfaction.

Skills

Customer Service

Communication

Organizational Skills

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

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Customer Service Administrator, Plymouth

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Client:

Gregory Distribution

Location:

Plymouth, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

06a391fb210a

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Customer Service Administrator

About Us: At Gregory Distribution Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.

Job Description: Are you passionate about customer service and looking to make a significant impact in a dynamic logistics company? We are currently seeking a Customer Service Administrator to join our team at the Ernesettle site. In this role, you will work closely with our customers to ensure the smooth running of the operation.

Key Responsibilities:

• You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
• Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
• Processing customer invoices and inputting invoice data on various systems.
• Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
• Production of KPI’s and daily statistics.
• Investigating and resolving stock issues to ensure customer satisfaction.
• Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
• You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
• The job can be fast-paced and pressurised, but you will receive the support and training needed to be successful in the role.

Requirements:

• Previous experience of working in a similar role is advantageous but not necessary.
• Customer Service experience is essential.
• Ability to communicate at all levels.
• Excellent organisational skills and prioritising workload.
• Working to deadlines.
• Able to work as part of a team and on own initiative.
• MS packages to include, Word, Excel, PowerPoint and Outlook.

Why Join Gregory Distribution Ltd?

• Hours: Working 9 hours, 40hrs a week - Monday to Friday between 08:00hrs and 17:00hrs.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Hapi*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

How to Apply

If you have the drive to be the best and want to be part of a flourishing and ambitious company, apply now!

Please submit your application as soon as possible. Due to high volumes of applications, we reserve the right to close adverts before the closing date once we have received sufficient application

Eligibility: Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us: For any queries, please contact our Recruitment Team at [emailprotected] . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.

Note to Recruitment Agencies: We prefer to recruit directly but have a Preferred Supplier List for when we need assistance. We’ll be in touch if we need you.