Customer Service Administrator

Dawsongroup; Milton Keynes; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Life assurance

Wellbeing support

Cycle to work

Seasonal gifts

Long-term incentives

Paid annual leave

Résumé du poste

Dawsongroup is hiring a Customer Service Administrator for the Trucks and Trailers unit in Milton Keynes. The role focuses on keeping vehicles, trailers and maintenance activities compliant, while handling customer queries efficiently.

You will coordinate across teams to ensure timely responses, accurate paperwork and smooth invoicing. A proactive, customer-focused approach and strong admin skills are essential.

Qualifications

• Strong organisation and planning skills.
• Experience delivering a high standard of customer service.
• Clear written and verbal communication.
• Ability to prioritise and manage multiple tasks to deadlines.

Responsabilités

• Ensure vehicles and trailers have the necessary compliance docs for customers.
• Assist with maintenance events, breakdowns and replacement vehicles.
• Produce maintenance and compliance reports within SLA timeframes.
• Raise orders, manage weekly invoices and respond to invoice queries.
• Liaise with internal teams to optimise asset utilisation.

Connaissances

Organisation

Customer service

Communication

Time management

Team collaboration

Outils

Microsoft Office

Description du poste

About This Role

Are you a Customer Service Administrator, Customer Service Coordinator or experienced administrator looking for a role where your organisation skills directly support customers and fleet operations? As a Customer Service Administrator within our Trucks and Trailers Business Unit, you will help ensure vehicles, trailers, maintenance and customer queries are managed accurately, efficiently and within agreed SLA timeframes.

• Ensure vehicles and trailers are legally compliant, with the correct compliance documentation provided to customers before receipt.
• Support customers with maintenance events, breakdowns and replacement vehicles, helping keep everything moving.
• Chase maintenance paperwork, compile scheduled maintenance and compliance reports, and ensure documentation is completed within SLA timeframes.
• Raise order numbers, manage weekly contract account invoices and respond promptly to invoice queries.
• Liaise with Head Office, Engineering, Fleet Quality Services and Fleet Services to help identify the best course of action and maximise asset utilisation.

About This Role

Are you a Customer Service Administrator, Customer Service Coordinator or experienced administrator looking for a role where your organisation skills directly support customers and fleet operations? As a Customer Service Administrator within our Trucks and Trailers Business Unit, you will help ensure vehicles, trailers, maintenance and customer queries are managed accurately, efficiently and within agreed SLA timeframes.

• Ensure vehicles and trailers are legally compliant, with the correct compliance documentation provided to customers before receipt.
• Support customers with maintenance events, breakdowns and replacement vehicles, helping keep everything moving.
• Chase maintenance paperwork, compile scheduled maintenance and compliance reports, and ensure documentation is completed within SLA timeframes.
• Raise order numbers, manage weekly contract account invoices and respond promptly to invoice queries.
• Liaise with Head Office, Engineering, Fleet Quality Services and Fleet Services to help identify the best course of action and maximise asset utilisation.

About You

You will be organised, customer focused and confident communicating with people across different teams, with previous experience in administration and customer service. Experience within a B2B environment is useful, while knowledge of transport or distribution would be advantageous, but if you can demonstrate strong transferable skills and the right attitude, we would encourage you to apply.

• Strong written and verbal communication skills, with the confidence to manage customer and internal queries.
• Excellent planning and time management skills, with the ability to manage competing priorities and deadlines.
• A methodical approach to administration, paperwork, reporting and documentation.
• A genuine focus on delivering a high-quality customer experience.

Not sure you meet every requirement? We value potential and transferable skills, so please don't rule yourself out.

About Us

Dawsongroup is an established asset rental business with over 50 years of experience in asset rentals, supporting customers with commercial vehicles and other specialist assets. Our Truck and Trailer Business Unit has built a strong reputation for customer service, long-term relationships and delivering smarter asset strategies.

• A business committed to solving customer challenges and maintaining high standards of legal compliance.
• A business investing in modern assets, technology and lower carbon solutions across its fleet.
• A people-focused organisation that supports development, wellbeing and internal progression.
• A business built around long-term customer relationships and excellent service.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This is an opportunity to build your career in a customer-facing administration role within the commercial vehicle and asset rental sector. You will work alongside experienced teams, develop your knowledge of fleet operations and play an important part in keeping customer assets compliant, maintained and available.

• Funded training and internal progression pathways, nationally and worldwide.
• 2x Life assurance scheme, wellbeing and mental health support.
• Seasonal gifts and long-term incentives.
• Cycle to work schemes.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).

Our people are our greatest asset, and if you are ready to bring your organisation, customer focus and potential to a business where those qualities genuinely matter, we would love to hear from you.

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