Customer Service Administrator

Pearson; Manchester; Hybrid; GBP 25,000; Full time

Job summary

A leading company in education is seeking a Customer Services Specialist in Manchester. You will engage with customers via various channels, assisting with their queries and ensuring a smooth experience with Pearson qualifications. This role offers a competitive salary and a range of benefits, including generous annual leave and a strong pension plan.

Benefits

25 days annual leave, increasing to 30 days

Outstanding pension plan

Comprehensive health coverage

Cycle to work scheme

Employee wellbeing assistance program

Exclusive discounts on retail and leisure

Responsibilities

• Handle queries by phone, email, and live chat.
• Assist customers with registration and certification.
• Resolve complex issues related to Pearson qualifications.

Job description

Customer Services Specialist

As a Customer Services Specialist, you will handle queries by phone, email, and live chat. You will assist customers with registration, certification, and resolving complex issues related to Pearson qualifications.

Location: Salford Quays, Manchester - Enjoy the vibrant atmosphere of Salford Quays while benefiting from our hybrid working model. Once signed off, you'll have the flexibility to work both from home and our modern office, ensuring a perfect balance between professional and personal life.

Starting Salary: £24,570 - Kickstart your career with a competitive salary of £24,570, complemented by an annual performance bonus. Enjoy a highly competitive benefits package designed to support your professional and personal growth.

Your Rewards & Benefits

At Pearson, we believe in rewarding our team members for their hard work and dedication. Here are some of the fantastic benefits you can look forward to:

Generous Annual Leave: Enjoy 25 days of annual leave, increasing by 1 day each year up to 30 days. Plus, you have the option to buy and sell up to 5 days per year.

Outstanding Pension Plan: Benefit from a fantastic pension plan where Pearson doubles your contributions.

Comprehensive Health Coverage: Access private dental care, private medical insurance, a digital GP service, and eye tests.

Convenient Commuting Options: Take advantage of our cycle to work scheme.

Community Engagement: Participate in volunteering days and make a positive impact in your community.

Employee Wellbeing: Receive support through our employee wellbeing assistance program. WellHub & Unmind

Exclusive Discounts: Enjoy discounted retail and leisure products and services from leading companies, and much more.

Full-time: 37.5 hours per week

Shifts: Enjoy a flexible work schedule with shifts between 8am – 5pm, Monday to Friday, on a weekly rotation.

The Team

"Our team says: 'Working at Pearson has been an incredible journey. The support and camaraderie here are unmatched.'"

1085661

Job: Customer Service

Job Family: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 19820