Customer Service Administrator

TN United Kingdom; Leyburn; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative in a leading optical tools company. This role involves assisting customers, processing orders, and managing inquiries in a fast-paced office environment. Ideal candidates will be organized, adaptable, and possess strong communication skills. With a focus on customer satisfaction, you'll play a key role in ensuring a seamless experience for clients. Enjoy the benefits of life insurance and free on-site parking while working in a supportive team that values your growth and contribution. If you're eager to make a difference, we want to hear from you!

Benefits

Life Insurance

Free On-Site Parking

Qualifications

• Strong communication and telephone skills required.
• Excellent attention to detail and problem-solving abilities needed.

Responsibilities

• Answer incoming calls and assist with customer enquiries.
• Process inbound orders and handle product queries.

Skills

Communication Skills

Problem-Solving Abilities

Attention to Detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tools

Bespoke Systems

Job description

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We are recruiting for a hardworking and enthusiastic Customer Service Representative to join our friendly and dynamic team in Hawes. As a leading supplier of optical tools, spare parts, and accessories, we pride ourselves on excellent service and customer satisfaction.

If you're organised, adaptable, and enjoy helping customers in a fast-paced office environment, this could be the ideal role for you.

Key Responsibilities:

1. Answer incoming telephone calls and assist with customer enquiries.
2. Process inbound orders, including export, glazing, and imprint orders.
3. Respond to customer emails and monitor the shared inbox.
4. Handle product queries, order chases, and manage customer follow-ups.
5. Process returns and issue credits where appropriate.
6. Perform general office administration tasks to support the team.

About You:

• Strong communication and telephone skills.
• Excellent attention to detail and problem-solving abilities.
• Able to manage multiple tasks efficiently and work well under pressure.
• Proficient in Microsoft Word, Excel, and Outlook (training will be provided on bespoke systems).
• Adaptable and a team player, comfortable working in a busy office setting.

Benefits include life insurance and free on-site parking.

If you're looking for a rewarding role with a supportive team and the opportunity to grow within a reputable company, we’d love to hear from you!

If this role interests you, please click ‘apply’ or contact Katie Kendall in the Northallerton office.