Customer Service Administrator

Denise La Grassa; North Shields; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a prestigious Newcastle-based company as a permanent Administrator in a full-time role. This position offers a supportive environment where you can manage workflows, provide exceptional customer service, and contribute to a highly trained team. With a focus on career progression, this well-established employer provides a secure workplace and numerous benefits, including generous holiday allowances and a pension scheme. If you have strong communication skills and a positive approach, this is an exciting opportunity to grow your career in a thriving customer service operation.

Benefits

25 days holidays + bank holidays

Pension: Employee 5% and Employer 3%

Parking on site

Death in service: 3 times salary

Free Flu Jabs

Employee Assistance Programme

Cycle to work scheme

Salary sacrifice Season ticket for the metro

Qualifications

• Communication skills are essential for effective customer interaction.
• Knowledge of relevant legislation and FCA requirements is crucial.

Responsibilities

• Manage workflow of new business and renewals efficiently.
• Ensure outstanding customer service and adherence to agreements.

Skills

Good communication skills

Knowledge of FCA requirements

Customer service skills

Ability to work collaboratively

Job description

Rewards and Benefits on offer;

• A permanent contract from day one.
• 35-hour working week.
• Newcastle-based offices.
• 25 days holidays + bank holidays, increasing to 28 after 5 years.
• Pension: Employee 5% and Employer 3%.
• Parking on site.
• Death in service: 3 times salary.
• Free Flu Jabs around flu season for those who wish to have them.
• Employee Assistance Programme.
• Cycle to work scheme.
• Salary sacrifice Season ticket for the metro.
• A very secure, well-established employer with long-term career progression.

The Company you will be working for;

MTrec Commercial proudly represents our prestigious, award-winning Newcastle-based client with plans for growth and expansion for their state-of-the-art Customer Service operation.

This is a full-time role working 35 hours.

They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and work in an outstanding office environment.

The Role you will be doing;

• Managing workflow of new business, renewals, emails, and inbound telephone calls.
• Ensuring an outstanding level of customer service is always provided.
• Adherence to the service level agreements in place.
• Assisting in handling broking work as required, ensuring documentation is provided in a timely manner and files are complete, accurate, and up to date.
• Recognising complaints in line with company procedures.

About you;

• Good communication skills, both written and oral.
• Conversant with relevant legislation and all FCA requirements.
• Good knowledge of all processes, systems, and products handled by the Admin team.
• Willingness to continue developing relevant knowledge or skills as required by the business.
• Ability to work supportively and collaboratively with colleagues, taking the lead when necessary.
• Positive and determined approach to getting the job done.
• Treat customers fairly and demonstrate the required business culture and approach.