Customer Service Administrator

Right Now Recruitment; Guildford; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

A leading recruitment firm is looking for a Customer Service Administrator based in Guildford. This role involves processing orders, interacting with customers, and providing high-quality support. The ideal candidate will have experience in office administration and customer service, alongside a drive for excellence in customer relations.

Qualifications

• Experience in an office based Administration or Customer Service role.
• An existing interest or qualification within purchasing.
• Knowledge of Shipping, ideally international.

Responsibilities

• Processing customer orders ensuring accuracy at all times.
• Responding to customer inquiries by email and providing resolutions.
• Communicating information to customers.

Skills

Attention to detail

Process driven

Customer service

Job description

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Customer Service Administrator, Guildford

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Client:

Right Now Recruitment

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f1ad96cd9e88

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Are you looking for an order based administration or customer service role within a friendly team and a company who invest heavily in their training and staff welfare?

Ideally you would have experience within an office based role, or pride yourself of your attention to detail and process driven nature.

Experience in any of the following areas would be highly desirable:

• Office Administration
• Purchasing
• Shipping

Job Title: Customer Service Administrator

Job Type: Contract 6 - 12 months

Hours: 37.5 hours a week Mon - Fri (Hybrid working)

Location: Guildford

Role Overview:

Process the orders on the system from receipt of PO through to delivery, including arranging freight. Respond to email and phone enquiries, providing support for our internal & external customers. Interact with customers and other departments in an efficient and professional manner.

Key Responsibilities:

• Processing customer orders ensuring accuracy at all times
• Responding to customer inquiries by email and providing resolutions
• Utilising customer relationship application or database to record activities and researching product information Promoting products and services
• Communicating information to customers
• Experience in an office based Administration, Customer Service or similar
• An existing interest, qualification or experience within purchasing
• Knowledge of Shipping, ideally international
• Desire to provide excellent customer service