Customer Service Administrator

Unum UK; Dorking; Hybrid; GBP 25,000; Full time

Job summary

Join Unum UK as a Customer Service Administrator where you will provide essential support in managing broker interactions and data processing. This role requires exceptional communication skills and a proactive approach to customer service, all while contributing to a thriving work environment. Benefit from a competitive salary, ongoing training, and a supportive workplace culture as part of an international team.

Benefits

Generous Bonus

Pension Scheme

Life, Medical, and Income Insurance

Access to Remote GP

Nutrition Coaching

Unlimited Mental Health Support

27 Days Holiday

Electric Car Scheme

Qualifications

• Knowledge of Excel is required.
• Excellent telephone manner and communication skills.
• Attention to detail in a fast-paced environment.

Responsibilities

• Manage broker quotations and renewals.
• Input risk data into the system.
• Communicate with sales teams, brokers, and clients.

Skills

Customer Service

Attention to Detail

Communication

Proactivity

Tools

Excel

Job description

Join to apply for the Customer Service Administrator role at Unum UK

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Administrator role at Unum UK

Get AI-powered advice on this job and more exclusive features.

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: June 10

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Customer Service Administrator

Dorking or Basingstoke

Hybrid

3 days per week in office

Salary: £25000

What will you bring?

We are holding Hiring Events in our Dorking Office (Unum, Milton Court, Dorking RH4 3LZ ) on Tuesday 17th June. There will be a morning session(9:30am-11:30am) and afternoon session (1pm-3pm).

Applying to our event will not secure your place to a session until you have heard from a Unum representative.

The event will include an introduction to Unum & our customer services department, a competency interview and a practical exercise.

If you are successful within this role, your start date will be 18th August and you will be based in our Dorking office.

Required

The Customer Service Administrators are the face of our business and are responsible for the management of broker quotations or renewals. Your job will be to manipulate data (so a knowledge of excel is required), assess risk and input it all into our system to price. It will also include open communication with our brokers, to be successful in position you will:

• Be proactive, curious and a confident communicator
• Have an excellent telephone manner, providing great customer service
• Speak to sales teams, brokers, clients, claimants, or medical providers
• Have good attention to detail and work in a varied and fast-paced environment
• Provide policy, quote or renewal information
• Work autonomously, as well as collaboratively in a team
• Be able to use IT internal systems on a day-day basis
• Have a willingness to learn
  
  

The Successful Customer Service Administrator Can Expect

• Full training
• Generous Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Monday - Friday (no weekends)
• Salary sacrifice electric car scheme with free on site electric chargers.
  
  

Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.

Previous successful applicants have been from backgrounds in: retail, customer services, administration or insurance.

From our experience, this position is commutable from Reigate, down to Crawley and across Guildford.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Company

Unum UK

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Unum UK by 2x

Get notified about new Customer Service Administrator jobs in Dorking, England, United Kingdom.

Woking, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Customer Service Administrator - Crawley

Crawley, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Horsham, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Windsor, England, United Kingdom 1 week ago

Westhumble, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Epsom, England, United Kingdom 4 days ago

London Area, United Kingdom $30,000.00-$32,000.00 6 days ago

Coulsdon, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 14 hours ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 1 week ago

Customer Service and Office Administrator

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 23 hours ago

London, England, United Kingdom 6 days ago

Horley, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.