Customer Service Administrator

Babcock Mission Critical Services España SA.; Kingston upon Hull; On-site; GBP 21,000 - 26,000; Full time

Job summary

Join Babcock as a Customer Service Administrator where you'll be an integral part of a dynamic team at the Leconfield site. In this full-time position, you'll support planning and production departments, deliver key customer services processes, and ensure compliance with safety regulations while leveraging your organizational and multitasking abilities.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Holiday Trading

'Be Kind Day' for volunteering

Qualifications

• Previous administration experience required.
• Ability to multitask and prioritise tasks.
• Safety compliance awareness is necessary.

Responsibilities

• Liaise with planning function for assets.
• Record safety near misses and asset management.
• Ensure compliance with PPE requirements.

Skills

Organisational skills

Multitasking

Microsoft Office

Education

Educated to Level 2 in National Qualification Framework (NQF)

Full UK Driving Licence

Job description

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Customer Service Administrator

Location:

Hull, GB, HU17 7LX

Onsite or Hybrid: OnSite

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Leconfield site.

The role
As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. This is an exciting opportunity to become part of a dynamic customer services team, providing essential support to the planning and production departments.

Day-to-day, you’ll deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. You’ll also:

• Liaise with planning function where assets are not going to be ready by expected completion date
• Liaising with workshops to confirm assets ready to go into repair
• Recording safety near misses, asset management, quality, document management system
• Ensuring work areas remain safety compliant
• Ensuring staff have and comply with PPE requirements
  
  

This role is full time, 37 hours per week and is based on site at Leconfield.

Essential experience of the Customer Service Administrator:

• Knowledge of how to use Microsoft Office e.g. Excel, Word, Outlook
• Previous administration experience
• Excellent organisational skills
• Ability to multitask and prioritise tasks

Qualifications for the Customer Service Administrator:

• Full UK Driving Licence
• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)

Security Clearance
The successful candidate must be able to achieve and maintain Security Clearance (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.