Customer Service Administrator

Vita Health Group Limited; Congleton; Híbrido; GBP 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

8 bank holidays

Cycle to work scheme

Employee assistance programme (EAP)

Company social events

Descripción de la vacante

Vita Health Group Limited, part of Spire Workplace Health, is seeking an proactive Administrator to join our Client Services team in a hybrid Cheshire-based role.

You will coordinate occupational health referrals, support clinicians and maintain accurate records, while delivering high-quality service to clients and internal stakeholders. The role emphasizes confidentiality, data protection, and a patient‑focused approach, with 25 days leave and additional benefits.

Formación

• Experience in a busy, customer-focused environment.
• Ability to coordinate referrals and clinic schedules.
• Confidential data handling and GDPR compliance.

Responsabilidades

• Manage and respond to customer enquiries professionally.
• Maintain records and documentation for occupational health appointments.
• Coordinate health surveillance recall dates and clinic schedules.
• Support Occupational Health clinicians with admin tasks.
• Maintain stock levels by forecasting clinic requirements and ordering supplies.
• Liaise with clients, managers, employees and internal stakeholders.
• Set up New Customer accounts per company policies.
• Ensure information handling complies with data protection.
• Deliver high standard of customer service throughout the OH journey.

Conocimientos

Organisational skills

Multitasking

Problem solving

Team player

Customer service

Herramientas

Microsoft 365

CRM systems

Descripción del empleo

The following content displays a map of the jobs location - Congleton Cheshire

At Acorn Occupational Health, part of Spire Workplace Health, we are committed to delivering exceptional occupational health services that support both employers and employees across the UK. Our people are central to everything we do, and we are looking for a proactive and highly organised Administrator to join our Client Services team.

This is an excellent opportunity for an experienced Administrator who enjoys working in a busy, customer-focused environment and takes pride in providing a high-quality service. You will play a key role in coordinating occupational health referrals, supporting clinicians, liaising with customers, and ensuring the smooth administration of occupational health case management services.

As a hybrid role, based at our Cheshire office , this is a wonderful opportunity for an administrative professional to drive customer excellence and maintain and develop relationships with our internal and key customer stakeholders within the Occupational Health space.

• Be a confident user of Microsoft 365 suite and in using bespoke CRM systems.
• Experience with document auditing.
• Experience in a customer service-focused role.
• Can commute to Cheshire’s OH office weekly.

Key Responsibilities:

• Manage and respond to customer enquiries in a professional and timely manner.
• Maintain accurate records and documentation relating to occupational health appointments.
• Co-ordinate health surveillance recall dates and develop customer clinic schedules, working closely with customers and internal teams to confirm requirements.
• Support Occupational Health clinicians with administrative and coordination tasks.
• Assist in maintaining appropriate stock levels by anticipating scheduled clinic requirements and requesting clinical supplies, including vaccines, in advance through the agreed process to support safe and effective clinic delivery.
• Liaise with clients, managers, employees, and internal stakeholders as required.
• Set up New Customer accounts in line with Company policies and procedures
• Ensure all information is handled confidentially and in compliance with data protection requirements.
• Deliver a high standard of customer service, ensuring clients receive a positive experience throughout their occupational health journey.

About You:

• Be a positive and forward-thinking individual.
• Have solid organisational skills.
• Be a problem solver and team player.
• Be able to multitask is essential.
• 25 days annual leave plus x8 days bank holiday.
• Increases 1 day per full working year up to max of 30 days plus 8 bank holidays
• EAP
• Company social events
• Cycle to work scheme

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health support
• Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

• Positive action through Ethnicity and Gender Matters initiatives

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.