Occupational Health Administrator

ExamWorks Investigation Services Limited; Sunderland; On-site; GBP 15,000 - 19,000; Full time

Job summary

ExamWorks Investigation Services Limited in Sunderland is seeking an Occupational Health Administrator to join a busy Occupational Health Services team. The role requires managing cases, coordinating communications, and delivering a confidential, high-quality client service.

The position focuses on administrative excellence, strong customer service, and accurate record-keeping, with hours on Wednesday, Thursday, and Friday and a salary of £17,092.92 per year based on 23 hours weekly.

Qualifications

• Minimum of 2 years' administration or customer service experience.
• Experience using multiple IT systems and databases.
• Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
• Experience working in a busy office environment with competing priorities.

Responsibilities

• Manage and progress Occupational Health cases in accordance with service level agreements.
• Action allocated tasks and customer enquiries received via telephone, email, post, and face-to-face interactions.
• Liaise daily with clients, employees, clinicians, and internal departments to ensure cases progress smoothly.
• Handle both internal and external enquiries in a professional and timely manner.
• Maintain accurate records across multiple systems and databases.
• Identify and elevate issues, inefficiencies, and customer concerns to ensure the best possible outcome.
• Ensure compliance with company policies, procedures, data protection requirements, and confidentiality standards.
• Provide exceptional customer service and support throughout the case management process.
• Contribute to continuous improvement initiatives and service enhancements.

Skills

Administrative experience

Customer service

Microsoft Office proficiency

Organisational skills

Tools

Microsoft Office

Job description

Occupational Health Administrator
Administration Bolton Permanent Oct 27, 2026

Occupational Health Administrator

Location: Sunderland Onsite
Hours: Wednesday and Thursday - 07:45am – 16:45pm Friday - 07:45 – 13:45 = 6 hours
Salary: £17,092.92 – Based on 23 hours per week.
Department: Occupational Health Services

Join Our Team as an Occupational Health Administrator

Are you an organised and customer-focused administrator who thrives in a fast-paced environment? We're looking for an Occupational Health Administrator to join our growing team and play a vital role in delivering an exceptional service to our clients and customers.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys managing multiple priorities, building relationships, and ensuring a seamless customer journey from start to finish.

About the Role

As an Occupational Health Administrator, you will be responsible for managing and progressing Occupational Health cases in line with service level agreements, ensuring an efficient, professional, and confidential service at all times.

You will work closely with clients, healthcare professionals, and internal teams to coordinate cases, resolve queries, and maintain the high standards of service our customers expect.

Key Responsibilities

• Manage and progress Occupational Health cases in accordance with service level agreements.
• Action allocated tasks and customer enquiries received via telephone, email, post, and face-to-face interactions.
• Liaise daily with clients, employees, clinicians, and internal departments to ensure cases progress smoothly.
• Handle both internal and external enquiries in a professional and timely manner.
• Maintain accurate records across multiple systems and databases.
• Identify and elevate issues, inefficiencies, and customer concerns to ensure the best possible outcome.
• Ensure compliance with company policies, procedures, data protection requirements, and confidentiality standards.
• Provide exceptional customer service and support throughout the case management process.
• Contribute to continuous improvement initiatives and service enhancements.

What We're Looking For

Essential Experience

• Minimum of 2 years' administration or customer service experience.
• Experience using multiple IT systems and databases.
• Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
• Experience working in a busy office environment with competing priorities.

Knowledge & Skills

• Strong written and verbal communication skills.
• Ability to communicate confidently and professionally with customers and stakeholders at all levels.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Understanding of confidentiality and data protection principles.

Desirable

• Knowledge of Occupational Health processes and services.
• Understanding of clinical terminology, specialities, definitions, and abbreviations.
• Familiarity with Occupational Health operational systems and processes.

Personal Qualities

• Is passionate about delivering outstanding customer service.
• Takes ownership and responsibility for resolving customer issues.
• Embraces change and continuously looks for ways to improve processes.
• Demonstrates professionalism, integrity, and respect in all interactions.
• Remains calm and composed when working under pressure.
• Is a supportive and reliable team player.
• Shows initiative and proactively identifies solutions to challenges.
• Is eager to learn, develop, and contribute to the success of the business.
• Strives for excellence and quality in everything they do.

Why Join Us?

• Supportive and collaborative working environment.
• Opportunities for training and career development.
• A diverse and rewarding role where no two days are the same.
• The opportunity to make a real difference to clients and customers.
• Competitive salary and benefits package.

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