Customer Service Administrator

AD WARRIOR; Cirencester; On-site; GBP 23,000 - 27,000; Part time

Job summary

A leading university seeks a dedicated Customer Service Administrator to enhance the visitor experience at their Cirencester location. The administrator will manage reception duties, handle queries, and ensure safety protocols while providing vital support for events and daily operations. This part-time role, requiring excellent communication skills and previous customer service experience, contributes to a collaborative environment focused on personal development.

Benefits

Competitive salary

Staff benefits package

Opportunities for personal development and career growth

Qualifications

• Good standard of general education (GCSE including literacy and numeracy).
• Experience in a customer-facing role.
• Confident telephone manner.

Responsibilities

• Act as the first point of contact for visitors, students, staff, and contractors.
• Monitor and manage security systems including CCTV.
• Assist with conference and Bed & Breakfast reservations.

Skills

Communication

Customer Service

Problem Solving

Education

GCSE level education

Tools

Microsoft Office

Job description

Customer Service Administrator

Location: Cirencester, GL7 6JS

Salary: £23,881- £26,943 per annum (FTE)

Hours: 16 hours per week on a rota, including evenings, weekends, and Bank Holidays

The Role

Are you a people person who takes pride in offering outstanding customer service? Do you enjoy working in a varied and fast-paced role where no two days are the same? The University is looking for a dedicated and enthusiastic Customer Service Administrator to join our team — acting as the welcoming face of the University and providing essential support across our reception and conference functions.

As the first point of contact for visitors, students, staff and contractors, you will play a key role in creating a positive first impression. From greeting guests and managing calls and emails, to responding to day-to-day queries, your friendly, professional manner will ensure everyone feels supported and well looked after.

The role is broad and varied. You will monitor and manage security systems including CCTV and fire alarms; help maintain health and safety protocols and liaise with Estates and IT to support car parking and access control. You will also take responsibility for handling incoming and outgoing mail, maintaining first aid supplies, and coordinating emergency procedures when needed.

Supporting the wider campus experience, you will assist with conference and Bed & Breakfast reservations, provide internet access information to guests, and help ensure things run smoothly for both internal and external events. Other tasks include arranging transport, managing lost property, and occasionally leading site tours for visitors.

You will work closely with the Customer Services Team Leader and be ready to step in and support colleagues when needed — flexibility and a team spirit are key.

In return, we offer a friendly and collaborative working environment with opportunities for personal development and career growth. You will benefit from a competitive salary and staff benefits package, along with the satisfaction of being part of a team that helps make the University a welcoming and well-run place for all who visit or live and work here.

Skills and Qualifications

We are seeking someone with a good standard of general education (GCSE level including literacy and numeracy), excellent communication skills, and a confident telephone manner. You should have experience in a customer-facing role, be comfortable using Microsoft Office, and able to work on your own initiative with a proactive, problem-solving approach.

Please note that the role involves handling and storing student firearms, for which a Shot Gun licence is required. Full training and support to apply will be provided by the University.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable University, please click apply to be redirected to their website to complete your application.

Closing Date: 7 July 2025

Interview Date: 22 July 2025

The University is an equal opportunities employer the University, and we welcome applications from candidates of all ethnic backgrounds.