Customer Service Administrator

Pertemps; Studley CP; On-site; GBP 24,000; Full time

Job summary

Une entreprise dynamique dans le secteur du e-commerce recherche un Customer Service Administrator pour renforcer son équipe à Studley. Le poste implique de fournir un service client exceptionnel, de gérer les demandes et de coordonner avec divers départements. Les candidats doivent être organisés, capables de travailler sous pression et avoir une expérience antérieure dans un rôle administratif ou de service à la clientèle.

Benefits

Bonus de performance trimestriels

Assurance vie

Opportunités d'apprentissage et de développement

Réductions pour le personnel

Programme d'assistance aux employés

Qualifications

• Expérience préalable en administration ou service client, de préférence dans un environnement e-commerce.
• Compétences en informatique, avec une bonne maîtrise de Microsoft Office.

Responsibilities

• Gestion des demandes des clients par téléphone, email et site web.
• Traitement des commandes en ligne et saisie de données avec précision.
• Coordination avec les fournisseurs pour confirmer la disponibilité des stocks.

Skills

Organisation

Multitasking

Service client

Communication

Utilisation d'Outlook

Job description

Job Title: Customer Service Administrator
Location: Studley
Salary: £23,809.50
Working Hours: Full Time, Permanent, 9am to 5:30pm

We’re working on behalf of a dynamic and growing business within the e-commerce and media technology space to find a Customer Service Administrator to join their busy office team in Studley. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys providing outstanding customer service. If you’re highly organised, confident on the phone, and have an eye for detail, this could be the perfect fit.

What You’ll Be Doing
You’ll be a key point of contact between the business and its customers, ensuring a smooth and professional service from order to delivery.
Your main responsibilities will include:

• Handling customer enquiries via phone, email, and website
• Processing online orders and inputting data accurately into the system
• Liaising with suppliers to confirm stock availability and delivery times
• Coordinating with the warehouse team to ensure timely dispatch of orders
• Keeping customers updated on their order status
• Raising purchase orders and issuing credits when necessary
• Supporting internal teams including sales and logistics to resolve queries quickly

.
We’re looking for someone who is:

• Friendly, confident, and approachable
• Organised and able to multitask effectively
• Comfortable working under pressure and to deadlines
• A great team player with a can-do attitude
• Computer literate (Microsoft Office knowledge is essential)
• Previous experience in an admin or customer service role is ideal, particularly within an e-commerce or order-processing environment.

What’s in it for you?

• Quarterly performance bonuses
• Life assurance
• Learning and development opportunities
• Retail discounts
• Employee assistance programme

If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to [e-mail].