Customer Service Administrator

TN United Kingdom; Carlisle; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their team in Carlisle. This role involves delivering exceptional customer service while providing robust administrative support. You will handle sales orders, manage customer enquiries, and liaise with logistics providers to ensure smooth operations. If you are detail-oriented and possess strong communication skills, this is a fantastic opportunity to contribute to a leading supplier in the construction sector. Join a dynamic team and make a meaningful impact in a supportive environment.

Qualifications

• Proven experience in administration and customer service.
• Ability to manage enquiries and develop customer relationships.

Responsibilities

• Provide administration support and exceptional customer service.
• Manage sales orders and delivery notes efficiently.

Skills

Administration Skills

Customer Service Skills

Communication Skills

Attention to Detail

Initiative

Knowledge of Construction Products

Job description

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Customer Service Administrator, Carlisle

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Client:

NXT Recruitment

Location:

Carlisle, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e580f193bca5

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Customer Service Administrator

We’re delighted to be working on behalf one of the UK’s leading suppliers of materials to the construction industry.

The role
You will be responsible for providing a robust administration support function and delivering an exceptional customer service.

• Daily input of sales orders and delivery notes on the in-house system
• Preparing orders and delivery dockets for the warehouse the pick and despatch
• Confidently answering the telephone and managing enquiries to develop relationships and maximise sales opportunities
• Monitoring emails and ensuring enquiries are responded to in a timely manner to maximise business opportunities.
• Booking parcels and pallets onto the transporters logistic system.
• Acknowledging customer orders, confirming their despatch and monitoring delivery
• Keeping customers updated on stock availability and maintaining system for back orders
• Liaising with pallet and parcel companies about delivery queries/problems
• Sending Proof of Delivery (PODs) when asked by customer
• Invoicing customers and checking paperwork.

Preferred Skills & Experience

• Excellent administration and customer service skills
• Strong communication skills and confidence in talking over the phone
• The ability to use initiative and work effectively to deadlines
• Attention to detail and ability to follow processes
• Knowledge of construction and building products (desirable)

Apply online today or call Jason on 01228 812585 for more details

NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy, and Disclaimers, which can be found atthe NXT Recruitment website

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