Customer Service Administrator - 6 Month Temporary Contract

Office Angels; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Administrator in a dog-friendly office. This temporary role offers full-time hours and a chance to provide exceptional customer support. You'll handle customer communications, liaise with warehouses, and ensure smooth order processing. Enjoy benefits like weekly pay and 28 days of paid annual leave.

Benefits

Discount vouchers

Eye care vouchers

Weekly pay

Pension scheme option

28 days paid annual leave

Qualifications

• 2-3 years of customer service experience preferred.
• Proficiency in Word, Excel, CRM Software, and Order Management Software.

Responsibilities

• Handle e-commerce customer communications via email and phone.
• Liaise with fulfilment warehouse for smooth order transitions.
• Process credits and identify sales opportunities.

Skills

Communication

Attention to Detail

Time Management

Tools

CRM Software

Order Management Software

Word

Excel

Job description

Join Our Client as a Customer Service Administrator!

Are you an enthusiastic and forward-thinking individual looking for an exciting opportunity in the manufacturing sector? We are seeking a Customer Service Administrator to join our client's friendly team on a temporary basis for 6 months. If you're ready to provide exceptional customer support, we want to hear from you!

Position Details:

• Contract Type: Temporary (6 months)


• Hourly Rate: £13.00ph paid on a weekly basis through OA


• Working Pattern: Full Time hours


• Official office hours: 9-5 Monday to Thursday, 9-2 on Fridays


• Flexitime available to ensure customer service coverage


• Some weekend cover (max 4 hrs) on a rota basis


• Our office operates from 9:30 to 4:30 Monday to Thursday and 9:30 to 1:30 on Fridays. Weekend cover helps us manage priority communications and keep our customers satisfied.


• Location: Dog-friendly office in Gosforth - free parking onsite and accessible via public transport

Role Overview:

As a Customer Service Administrator, you will be the first point of contact for our customers, offering advice and after sales support for products. Your responsibilities will include:

• Handling e-commerce customer communications via email and phone


• Liaising with our fulfilment warehouse to ensure smooth order transitions


• Recording all communications, returns, and stock movements


• Processing credits and identifying sales opportunities


• Spotting trends in customer feedback and sharing insights with the team

What We're Looking For:

• Experience: 2-3 years of customer service experience preferred


• Skills: Excellent verbal, written, and interpersonal communication skills


• Computer Literacy: Proficiency in Word, Excel, CRM Software, and Order Management Software


• Traits: Approachable and self-motivated


• Abilities: Strong attention to detail and excellent time management

Why Work With Us:

Here are just some of the benefits you can expect while working on behalf of Office Angels:

• Direct employment with Office Angels, ensuring you're well looked after


• Access to discount vouchers with many high street brands


• Eye care vouchers


• Weekly pay


• Pension scheme option (with employer contributions)


• 28 days paid annual leave (based on weekly accrual)

Join Us!

If you're ready to take ownership of your customer service responsibilities and contribute to our clients high customer satisfaction rate, apply now!

How to Apply:

Ready to embark on this exciting journey? Please apply with your CV today.

Please note only shortlisted candidates will be contact directly.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.