Customer Service Administrator

TN United Kingdom; Canterbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Administrator to enhance their values-driven team. This role offers the chance to deliver exceptional service while managing client interactions and resolving inquiries with empathy. The ideal candidate will thrive in a collaborative environment, demonstrating strong communication and organizational skills. Join a family-run company that values its employees and fosters a supportive workplace culture. If you're passionate about customer service and eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service or operations coordination.
• Strong proficiency in using CRM systems and relevant software applications.

Responsibilities

• Handle inbound calls and respond to email inquiries professionally.
• Maintain accurate records of client interactions and communications.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

CRM Systems

Excel

Tools

CRM System

Excel

Job description

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Client:

Pearson Whiffin

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

436154f787c5

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Customer Service Administrator

Up to £25,000 DOE

Full time – Permanent

East Kent

Our client, a value led, family-run company , have an exciting opening for an enthusiastic Customer Service Administrator to join their friendly team.

The ideal candidate will have a real passion for Customer Service and a real drive to make a difference within a thriving and inclusive team.

Duties will include:

• Handle inbound telephone calls and promptly respond to email inquiries in a professional manner.
• Stay updated on services and procedures relevant to your role to provide informed assistance.
• Provide a high standard of service to customers and clients, demonstrating expert knowledge and a friendly demeanor.
• Maintain accurate and comprehensive records of all client interactions and communications.
• Resolve conflicts and challenging situations effectively and with empathy.
• Escalate complex inquiries to the appropriate team members or departments for resolution.
• Accurately upload documents and data to a CRM system , input data accurately into Excel spreadsheets and other systems as needed.
• Communicate effectively with external clients’ other relevant parties via phone and email.
• Work towards achieving and exceeding KPIs .
• Assist operations staff in conducting audits to ensure adherence to quality standards .

A successful candidate will have/be:

• Proven experience in customer service, order management, or operations coordination.
• Strong proficiency in using CRM systems and other relevant software applications.
• Excellent communication skills, both verbal and written.
• Exceptional organizational and time management abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Strong problem-solving and decision-making skills.
• Collaborative team player with the ability to work independently when required.

If you are passionate about delivering exceptional customer service and thrive in a values-driven workplace, we invite you to apply for the Customer Service Administrator position.

This role is being handled by Jasmine King, Business Support Consultant for Pearson Whiffin Recruitment.