Customer Service Administrator

TN United Kingdom; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent courier and logistics provider in Brighton seeks a temporary Customer Service Administrator for 6 months. The role involves handling customer inquiries and ensuring timely deliveries while providing a high-quality customer experience. Ideal candidates will have strong communication skills and customer service experience.

Qualifications

• Previous customer service administration experience required.

Responsibilities

• Handle inbound calls and emails for collections and deliveries.
• Liaise with departments to ensure timely deliveries.
• Provide customers with updates and quotes.

Skills

Communication

Customer Service

Job description

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Customer Service Administrator, Brighton

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Client:

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7cd392765d11

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Your company
A prominent provider of courier and logistics services in the United Kingdom is looking for a temporary Customer Service Administrator for 6 months, based in Brighton. This company's services include overnight and international deliveries and have a robust network of service centres and a large fleet of couriers.

Your new role
You will handle inbound telephone calls and emails, arranging collections, transit routes, and deliveries. You will liaise with other departments to ensure deliveries are within the SLA. You will provide customers with updates, quotes, and responses to general enquiries. You will provide a seamless and high-quality customer experience.

What you'll need to succeed
You will have excellent written and verbal communication skills and be confident communicating with customers via telephone, email, and face-to-face. You will have previous customer service administration experience and be able to work well within a team and independently.

What you'll get in return
This is a fully office-based position, 45 hours per week, Monday – Friday (7am – 5pm / 7:30am – 5:30pm / 8am – 6pm). The role pays between £14 - £15 per hour. This is an exciting opportunity to join an award-winning business for their customer service and supply chain.