Customer Service Administrator

Kaminsky Consulting; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a dynamic team as a Customer Service Administrator with a leading Chemical Manufacturer in West Yorkshire! This role offers a fantastic opportunity to enhance customer satisfaction by resolving complaints and improving processes. You will be at the forefront of customer interactions, ensuring a friendly and professional experience. With a focus on continuous improvement, you will utilize your communication skills and attention to detail to drive effective resolutions. If you thrive in a fast-paced environment and are passionate about customer service, this is the perfect role for you to make a significant impact!

Qualifications

• Experience in a fast-paced customer service role focused on complaints resolution.
• Strong communication skills, both over the phone and in writing.

Responsibilities

• Resolve customer complaints regarding orders and deliveries efficiently.
• Coordinate investigations to ensure timely resolutions and maintain records.

Skills

Customer Service

Complaint Resolution

Communication Skills

Attention to Detail

Root Cause Analysis

Education

Experience in Customer Service

Tools

SAP Software

Job description

We are currently looking for a Customer Service Administrator to work as part of the resolution team, with a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complaints are handled and resolved!

Key responsibilities for the Customer Service Administrator:

1. Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
2. Provide first contact resolution and ensure that customers are kept up to date and a resolution is reached.
3. Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements.
4. Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
5. The Customer Service Administrator must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
6. Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.

Experience of the Customer Service Administrator:

1. You will have experience working in a fast-paced Customer Service Administrator, complaints resolution role.
2. Able to demonstrate great communication skills, showing confidence over the telephone but also through computer systems.
3. Has fantastic attention to detail, able to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further issues in the future.
4. Demonstrates good understanding of exports, documentation, transport options, overall order book management and competence with SAP software.

If you have the skills and experience required for the role of Customer Service Administrator, please click on the link below to apply directly!