Customer Service Administrator

HR GO Group; Ashford; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

4K annual bonus

Job summary

HR GO Group in Ashford is seeking a Customer Service Administrator to join our busy service team, focused on promoting and selling service contracts, one off service visits and engineer call outs. This role combines account management and proactive sales activity with essential administrative duties to ensure excellent customer service and steady revenue growth.

The role is office-based, Mon-Fri 09:00-17:00, located in Ashford, Kent.

Qualifications

• Proven experience in customer service and administration in an office environment.
• Comfortable making proactive outbound calls and following up on leads.
• Excellent communicator with strong interpersonal skills and the ability to build rapport with customers at all levels.
• Highly organised with strong attention to detail and ability to manage competing priorities.
• Competent with CRM systems and MS Office (Excel, Word, Outlook); quick to learn new systems.
• Target driven, resilient and customer-focused with good problem-solving skills.

Responsibilities

• Promote and sell service contracts, one off service visits and engineer call outs to existing and prospective customers.
• Proactively contact customers (phone, email and CRM outreach) to generate service opportunities and follow up on leads.
• Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
• Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
• Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
• Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
• Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
• Produce regular reports on service sales performance, pipeline and account activity for the sales manager.

Skills

CRM systems

MS Office

Outbound calls

Customer service

Tools

CRM software

MS Office suite

Job description

Customer Service Administrator

Job Reference: 110825/cj/02

Admin and Secretarial Ashford, Kent £28000 - £30000 per annum Permanent

Job Title: Customer Service Administrator
Location: Ashford
Job Type: Permanent/Full time (Office based) Monday to Friday 09:00 - 17:00
Salary: £28,000 - £30,000 plus 4K per annum bonus

We are looking for a Customer Service Administrator to join our clients busy service team, focused on promoting and selling service contracts, one off service visits and engineer call outs . This role combines account management and proactive sales activity with essential administrative duties to ensure excellent customer service and steady revenue growth.

Key responsibilities

• Promote and sell service contracts, one off service visits and engineer call outs to existing and prospective customers.
• Proactively contact customers (phone, email and CRM outreach) to generate service opportunities and follow up on leads.
• Identify customer needs through effective questioning and account review, recommending appropriate service solutions.
• Prepare accurate quotes, proposals and order documentation; process orders and manage invoicing handovers.
• Maintain and update customer records and sales activity in the CRM; ensure data is up to date and complete.
• Coordinate scheduling and logistics with engineers and field teams to ensure timely service delivery.
• Manage customer enquiries, complaints and service escalations professionally to achieve high satisfaction levels.
• Produce regular reports on service sales performance, pipeline and account activity for the sales manager.

Skills and experience

• Proven experience in customer service and administration in a office environment.
• Comfortable making proactive outbound calls and following up on leads.
• Excellent communicator with strong interpersonal skills and the ability to build rapport with customers at all levels.
• Highly organised with strong attention to detail and ability to manage competing priorities.
• Competent with CRM systems and MS Office (Excel, Word, Outlook); quick to learn new systems.
• Target driven, resilient and customer focused with good problem-solving skills.

Please note due to the clients location, own transport is essential.