Service Administrator

Lithia; Aylesford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Salary Sacrifice car

Volunteer day

Long service milestones

Tailored training

Cycle to work

High street discounts

Referral scheme

Job summary

Lithia UK, encompassing Stratstone Maidstone BMW, seeks a Service Administrator to support the Service team with essential administrative duties and direct customer interactions. The role offers a base salary, benefits, and clear development pathways.

You will manage live service job cards, invoices, and bookings, while liaising with fleet suppliers and customers in a fast-paced environment. A strong administrative background is essential.

Qualifications

• Experience in an administrative role.
• Excellent written communications skills.
• Be computer literate.
• Ability to build good working relationships with suppliers and customers.
• Good organisational skills.
• Be a real team player.

Responsibilities

• General service administrative tasks within the department.
• Managing live service job cards.
• Processing of service and warranty invoices as well as organising service bookings.
• Working on the service desk dealing with customers face to face.
• Liaising directly with fleet companies to discuss progress of service work.
• Dealing with customers over the phone in a high pressured environment.

Skills

Administration experience

Written communication

Computer literacy

Relationship building

Organisational skills

Team player

Job description

Stratstone Maidstone BMW

Basic salary of £30,000, pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

Do you have exceptional administration experience? You could be the Service Administrator that we are looking for.

As a Service Administrator, you’ll provide exceptional administrative support to our Service team. In return, we’ll support you with development and the opportunity to take your career to the next level.

The role of Service Administrator will include:

• General service administrative tasks within the department
• Managing live service job cards
• Processing of service and warranty invoices as well as organising service bookings.
• Working on the service desk where you will be dealing with customers face to face.
• Liaising directly with fleet companies to discuss the progress of service work.
• Dealing with customers over the phone in a high pressured environment.

To be successful as a Service Administrator, you’ll need:

• Experience in an administrative role
• Excellent written communications skills and be computer literate
• The ability to build good working relationships is pivotal to this role as you’ll be liaising with suppliers as well as customers
• To have good organisational skills, and be a real team player.

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.