Administrator (Connections Department)

Pertemps Bond; Tees Valley; On-site; GBP 15,000 - 22,000; Full time

Job summary

Northern Powergrid in Stockton is seeking an Administration Assistant to support the Connections Team. This temporary ongoing role involves processing customer applications, data entry, and setting up jobs for the Estimating Team, requiring accuracy and strong IT skills.

You will work across several IT systems and handle a high workload, with the ability to meet strict deadlines and maintain records in line with procedures.

Qualifications

• Strong attention to detail and accuracy.
• Able to manage a high workload in a fast-paced environment.
• Confident IT user, comfortable working across multiple systems.
• Good organisational and time-management skills.

Responsibilities

• Processing applications for new electricity connections received via email, post, and an online application system.
• Accurately inputting customer and job data into internal systems.
• Setting up jobs on the system ready to be passed to the Estimating Team.
• Printing and collating plans and maps related to customer applications.
• Monitoring workloads and working to strict deadlines to meet company standards and service level agreements.
• Liaising with internal teams to ensure applications are complete and processed efficiently.
• Maintaining accurate records and ensuring compliance with internal procedures.

Skills

Attention to detail

High workload management

IT systems proficiency

Organisational skills

Team player

Job description

Location: Stockton

Contract: Temporary – ongoing

Pay Rate: £13.48

Hours: Monday to Friday, 37 hours per week (8:30am – 4:40pm)

Northern Powergrid is currently seeking an Administration Assistant to support their Connections Team based in Stockton. This is a temporary ongoing opportunity, with the possibility of extension depending on business requirements.

The Role

This is a varied and busy administrative role that plays a key part in supporting the Connections process for new electricity supplies. You will be responsible for processing customer applications, maintaining accurate records, and ensuring work is set up correctly for internal technical teams. The role requires strong attention to detail, good judgement, and the ability to manage a high volume of work while meeting strict deadlines.

You will be working across several IT systems, including bespoke internal systems, so confidence with IT and the ability to adapt quickly to new processes is essential. Some aspects of the role are technical in nature, making this position well suited to someone who enjoys problem-solving and variety in their day-to-day work.

Key Responsibilities

• Processing applications for new electricity connections received via email, post, and an online application system
• Accurately inputting customer and job data into internal systems
• Setting up jobs on the system ready to be passed to the Estimating Team
• Printing and collating plans and maps related to customer applications
• Monitoring workloads and working to strict deadlines to meet company standards and service level agreements
• Liaising with internal teams to ensure applications are complete and processed efficiently
• Maintaining accurate records and ensuring compliance with internal procedures

Required Skills

• Strong attention to detail and accuracy
• Able to manage a high workload in a fast-paced environment
• Confident IT user, comfortable working across multiple systems
• Good organisational and time-management skills
• Able to use judgement and follow procedures
• A team player with a flexible and adaptable approach to work
• Previous administrative experience is desirable but not essential