Customer Service & Admin Coordinator

Holt Engineering; Poole; On-site; GBP 25,000 - 31,000; Full time

Job summary

Holt Engineering in Poole is seeking a Customer Service Administrator to deliver high-quality service to customers and support daily administration. The role suits someone organized, confident in communicating with customers and able to multitask in a busy office environment.

Key duties include handling enquiries by phone and email, processing quotations and orders, and supporting engineers with diary planning and cross-department liaison.

Responsibilities

• Handle incoming customer enquiries by telephone and email
• Make outbound calls to customers when required
• Respond to customer queries and resolve issues promptly
• Manage and escalate complaints when necessary
• Maintain accurate customer information and update systems
• Process customer requests, quotations and orders
• Support engineers with diary planning, appointments and customer communications
• Liaise with departments to ensure customer requirements are met
• Provide general administrative support to the customer service team
• Ensure all customer interactions and information are recorded accurately
• Assist with additional tasks and projects for the wider business

Job description

Holt Engineering in Poole is seeking a Customer Service Administrator to deliver high-quality service to customers and support daily administration. The role suits someone organized, confident in communicating with customers and able to multitask in a busy office environment.

Key duties include handling enquiries by phone and email, processing quotations and orders, and supporting engineers with diary planning and cross-department liaison.