Customer Service & Admin Assistant — Staff Discounts

Booker; Eccles; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Booker colleague card after 3 months

Job summary

Venus Wine and Spirit Merchants Ltd is seeking a friendly, organised Customer Service & Administration Assistant to join our team in the UK. The role blends administration, customer service, order processing and stock support to ensure accurate orders and clear communication.

Full training is provided; you will be reliable, organized and ready to learn. You will handle calls, invoices and returns, and help maintain smooth internal processes with a proactive approach.

Qualifications

• Highly organised with excellent attention to detail.
• Confident using computer systems and learning new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.

Responsibilities

• Review and overcheck AI-generated orders to ensure accuracy and standards.
• Identify issues or trends in AI-generated orders and improve processes.
• Investigate and resolve stock discrepancies with internal teams.

Skills

Organised

Customer-focused

Communication

Attention to detail

Team player

Proactive

Independent working

Tools

CRM system

Microsoft Office

Job description

Venus Wine and Spirit Merchants Ltd is seeking a friendly, organised Customer Service & Administration Assistant to join our team in the UK. The role blends administration, customer service, order processing and stock support to ensure accurate orders and clear communication.

Full training is provided; you will be reliable, organized and ready to learn. You will handle calls, invoices and returns, and help maintain smooth internal processes with a proactive approach.