Customer Support & Administration Coordinator

Booker Group; Eccles; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Employee discounts after 4 weeks

Booker colleague card after 3 months

Job summary

Booker Group is seeking a friendly, organised Customer Service & Administration Assistant to join our Venus Wines unit. The role combines administration, customer service, order processing and stock support to ensure orders are accurate and communication is clear.

Full training will be provided; reliability, organisation and good communication with customers and colleagues are essential. This is a permanent, on-site role with 26 hours per week and a focus on efficient processes.

Qualifications

• Highly organised with attention to detail.
• Confident using computer systems and learning new software quickly.
• Comfortable speaking to customers by telephone and communicating professionally.

Responsibilities

• Review and overcheck AI-generated orders, ensuring accuracy and standards.
• Identify issues or trends in AI-generated orders and help improve processes.
• Assist with investigating and resolving stock discrepancies with relevant teams.
• Book goods in accurately using the internal system.
• Monitor stock availability and communicate with customers about out-of-stock items and solutions.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documents and ensure proper processing.
• Contact customers by telephone to handle queries and updates on orders.
• Respond to internal queries from colleagues and other departments.
• Maintain accurate records and complete administration promptly.
• Follow processes while highlighting opportunities to improve efficiency.
• Provide friendly, professional service to customers and colleagues.
• Undertake other reasonable admin duties to support the team.

Skills

Customer service

Administration

Order processing

Stock control

Tools

Internal system

MS Office

Job description

Booker Group is seeking a friendly, organised Customer Service & Administration Assistant to join our Venus Wines unit. The role combines administration, customer service, order processing and stock support to ensure orders are accurate and communication is clear.

Full training will be provided; reliability, organisation and good communication with customers and colleagues are essential. This is a permanent, on-site role with 26 hours per week and a focus on efficient processes.