Customer Service Account Handler

TN United Kingdom; Blackburn; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Join a dynamic and reputable manufacturer as a Customer Service Account Handler. This role offers hybrid working with flexitime and long-term progression opportunities. You'll build strong relationships with key decision-makers, conduct detailed needs analyses, and deliver engaging product demonstrations. Collaborate with internal teams to ensure a seamless client experience while meeting revenue targets. With a competitive starting salary and statutory benefits, this position is perfect for those looking to grow within a supportive environment.

Benefits

Travel Allowances

Fuel Allowances

28 Days Annual Leave

Pension Benefits

Remote Working Setup

Qualifications

• Experience in industrial manufacturing or account management.
• Strong presentation and communication skills.

Responsibilities

• Build and maintain relationships with decision-makers.
• Conduct needs analyses and deliver product demonstrations.
• Collaborate with internal teams for client success.

Skills

Account Management

CRM Software

Presentation Skills

Communication Skills

Negotiation Skills

Analytical Skills

Tools

SAP

Job description

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Customer Service Account Handler, Blackburn

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Client:

Page Personnel

Location:

Blackburn, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3114d289d114

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Hybrid working with flexitime available
• Long term progression opportunities

About Our Client

The client we are currently representing is a large-scale & reputable manufacturer that operates alongside a number of subsidiaries across the UK & Europe, and supplies directly to numerous third-party handlers as well as large household-name brands.

Job Description

Key responsibilities will include:

• Build and maintain strong relationships with decision-makers at all levels, including C-suite executives.
• Conduct detailed needs analyses to understand customer pain points and align solutions accordingly.
• Deliver engaging product demonstrations and presentations to showcase software capabilities.
• Negotiate contracts and close deals to meet or exceed revenue targets.
• Collaborate with internal teams, including customer support and product development, to ensure a seamless client experience.
• Onboard new accounts, identifying opportunities for upselling and cross-selling.
• Qualify opportunities and schedule appointments for the External Sales team.
• Identify opportunities for introducing new products to drive revenue.
• Share best practices with the team and contribute to overall performance improvement.

The Successful Applicant

The successful candidate will possess:

• Experience within the industrial manufacturing field and/or account management experience.
• CRM relationship software experience.
• SAP experience, if necessary.
• Ability to collaborate and communicate effectively with external and internal stakeholders.
• Strong presentation and communication skills.
• An energetic and positive attitude towards work.
• A strong desire to learn and develop, using creative thinking and adaptability to new working methods.
• Organized and numerate, with an eye for detail.

What's on Offer

• Hybrid working with travel and fuel allowances.
• Basic starting salary of £30,000.
• Statutory benefits including pension and death in service allowances.
• 28 days annual leave, including bank holidays.
• Opportunity to progress within the company.
• Equipment and setup provided for remote working.