Commercial Account Handler

Markerstudy Group; Belfast; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking two dedicated Account Handlers to join their thriving Commercial Team. In this entry-level role, you will work within a virtual call center, focusing on achieving operational targets through the promotion and servicing of insurance products. Your responsibilities will include managing customer calls, ensuring compliance with insurance regulations, and providing outstanding service. This is a fantastic opportunity for individuals passionate about customer interaction and eager to develop their skills in the insurance sector. Join a supportive team that values professionalism and integrity.

Qualifications

• Previous insurance experience is advantageous.
• Strong communication and negotiation skills are essential.

Responsibilities

• Handle inbound and outbound calls for new business.
• Advise and sell insurance products to meet customer needs.

Skills

Communication Skills

Negotiation Skills

Customer Service

Insurance Knowledge

Education

Experience in Insurance

Proficiency in Microsoft Office

Tools

Open GI

Job description

Join to apply for the Commercial Account Handler role at Markerstudy Group.

Ready for a new challenge? We’re seeking two dedicated Account Handlers to join our thriving Commercial Team.

Working within our virtual call centre as part of the Commercial Team, your goal will be to achieve operational targets through promoting, selling, and servicing insurance products, while delivering excellent customer service.

Your responsibilities will include:

1. Handling inbound and outbound calls to generate new business and service existing customers.
2. Advising, recommending, selling, and servicing appropriate insurance products to meet customer needs.
3. Ensuring compliance with all insurance scheme and underwriting rules.
4. Meeting and exceeding personal, team, and departmental targets.
5. Recording and maintaining customer records per company procedures.
6. Adhering to FCA requirements, including following scripts.
7. Providing consistent, high-quality service.
8. Developing knowledge of our product range.
9. Participating in training and continuous development activities.
10. Maintaining professionalism and integrity in all interactions.
11. Performing any additional duties as required.
12. Upholding company standards for customer care and embracing Hughes Values.
13. Acting as an ambassador for the Hughes Insurance brand.
14. Collaborating with colleagues effectively.

Qualifications include:

1. Previous experience in insurance, especially within commercial or personal lines, is advantageous.
2. Experience with Open GI is desirable.
3. Excellent communication skills, particularly over the phone.
4. Strong influencing and negotiation skills.
5. A passion for working with people, demonstrating empathy, dignity, and respect.
6. Ability to work independently with minimal supervision.
7. Proficiency in Microsoft Office applications.

If interested, visit our website www.hughesinsurance.co.uk/jobs or find us on Facebook and LinkedIn.

Hughes Insurance is committed to diversity and equal opportunity employment, welcoming applications from all qualified individuals regardless of background or identity.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Other, IT, Management
• Industry: Consumer Services