Customer Service

SGS; Leicester; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, der in einem hybriden Arbeitsumfeld tätig ist. Diese Rolle umfasst die Verwaltung von Produktlinien, die Unterstützung interner Abteilungen und die Zusammenarbeit mit Account-Managern zur Entwicklung globaler Verträge. Mit einem starken Fokus auf Kommunikation und Organisation werden Sie in einem dynamischen Team arbeiten, das sich der Bereitstellung von qualitativ hochwertigen Dienstleistungen widmet. Wenn Sie eine proaktive Einstellung und die Fähigkeit haben, Beziehungen zu pflegen, ist dies die perfekte Gelegenheit für Sie, in einem Unternehmen zu arbeiten, das Vielfalt und Chancengleichheit schätzt.

Benefits

Leistungsbezogene Boni

Private medizinische Versorgung

Wettbewerbsfähiges Rentensystem

Generöse Urlaubsregelung

Zusätzlicher freier Tag für den Geburtstag

Rabatt auf Fitnessstudio-Mitgliedschaften

Rabatte bei Einzelhändlern

Zugang zu Elektrofahrzeug-Leasing

Erhöhte Elternzeitvergütung

Weihnachtsgutscheine

Qualifications

• Starke schriftliche und mündliche Kommunikationsfähigkeiten sind erforderlich.
• Proaktive Arbeitsweise innerhalb definierter Prozesse und Fristen.

Responsibilities

• Verwalten von Produktlinien innerhalb festgelegter Zeitrahmen.
• Bereitstellung von operativem Support für interne Abteilungen und Kunden.

Skills

Schriftliche und mündliche Kommunikationsfähigkeiten

Proaktive Arbeitsweise

Beziehungsaufbau zu Stakeholdern

Organisationsfähigkeit

Microsoft Office Suite

Education

A Level oder gleichwertig

Tools

Salesforce

Job description

Company Description

SGS is the world’s leading testing, inspection, and certification company.

We are recognized as the global benchmark for sustainability, quality, and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories worldwide, working together to enable a better, safer, and more interconnected world.

We deliver services that impact every part of human activity and improve millions of lives — from ensuring the safety of food, clothing, transportation, and medicine to advanced testing in the nuclear industry. Whatever your role, you will contribute to delivering safer products, better services, and maintaining societal connectivity.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance-related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous annual leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Discounted gym membership
• Retailer discounts
• Access to electric vehicle leasing scheme (subject to eligibility criteria)
• Enhanced maternity/paternity and adoption pay
• Length of service awards
• Christmas vouchers
• Health & wellbeing initiatives

Job Description

Job Title: Customer Service

Hours: 37.5 hours, Monday - Friday, 9:00 am - 5:00 pm

Location: Leicester - Hybrid

Salary: £23,810 - £25,500

Role: Customer Service Advisor (non-food)

You will:

• Manage a volume of product lines within set timeframes to meet client milestones.
• Provide non-technical operational support to internal departments, suppliers, clients, and external bodies via email and telephone.
• Collaborate with Account Managers to ensure the success and development of a global contract, taking on additional clients and projects as gained.
• Follow up on sales inquiries, liaise with team leaders and advisors to issue quotations, and record all actions and communications in Salesforce.
• Manage multiple email inboxes and telephone calls.
• Handle PO chasing, invoicing for completed products, and financial reporting.

Skills & Knowledge

• Strong written and verbal communication skills
• Ability to work proactively within defined processes and deadlines with minimal supervision
• Ability to build professional relationships with internal and external stakeholders
• Highly organized, practical, and proactive
• Methodical and structured approach to managing high volumes of products
• Proficient in Microsoft Office Suite
• Positive work ethic and a can-do attitude

Qualifications

• Minimum qualification: A Level (or equivalent)

Additional Information

SGS is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals regardless of race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, veteran status, or any other protected characteristic.

Apply now for full consideration. Your application will be treated confidentially and impartially, with updates provided within 10 business days.