Lettings Associate (Birmingham) Sales · Birmingham, London

Home Made; Birmingham; Remote; GBP 24,000 - 45,000; Full time

Job summary

Join a dynamic property technology start-up that is transforming the renting experience! As a Lettings Associate, you will play a crucial role in connecting prospective renters with their future homes while delivering exceptional customer service. This remote position allows for flexibility, with opportunities for travel to major cities for viewings and team events. If you are a self-starter with a passion for sales and customer satisfaction, this is the perfect opportunity to accelerate your career in a rapidly growing company focused on making renting better for everyone.

Benefits

24 days leave + birthday off

Office events (summer social and Christmas party)

Learning and Development Programs

Employee perks - discounts for favorite stores

Qualifications

• No prior real estate experience required, but sales skills and customer service are a must.
• Strong communication skills and a customer-first mentality are essential.

Responsibilities

• Conduct viewings with prospective renters and provide strong customer service.
• Record data for client reporting and assist with inquiries.
• Work in partnership with Account Management and Operations teams.

Skills

Sales Skills

Customer Service

Communication Skills

Organizational Skills

Job description

Lettings Associate(Birmingham) | Home Made

At Home Made we focus on creating a high-performance environment and celebrating success together. This role is part of our field sales team, working together to achieve a common goal of finding the right property for prospective renters and above all, making it a stress free, transparent experience!

This is an ideal opportunity for someone looking to accelerate their development with a rapidly growing property technology start-up. This role is a remote role, working within the Birmingham area, with quarterly trips to London to reconnect with the team in person. The role will also require travel outside of Birmingham depending on business requirements (i.e. Manchester, Watford, London). *note that all travel is done through public transport

If you are a self starter and someone who thrives with independent working, then this role is the one for you! No prior real estate experience is required, but sales skills and customer service is a must.

Salary: Basic £24K+ competitive uncapped commission (OTE £40,000+)

Working Hours:Tuesday to Saturday 9am-6pm including evening viewing depending on demand.

Location: The role involvesdaily travel across Birmingham using public transport. Additionally, depending on business needs, you will have the opportunity to conduct viewings in major cities such as London and Manchester(no driving license required).

You have my attention... tell me more about Home Made!

Home Made is the fastest-growing property technology company that is fixing renting for good! By combining technology and a customer-centric approach, we are making the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity, and encouraging a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To explore more about what we do, click here.

Role responsibilities:

The Lettings Associate will play a vital part in developing face-to-face relationships with our customers and delivering high-quality offers on marketed properties.

Your responsibilities would include:

• Work with our large Build to Rent portfolios and conduct viewings with prospective renters on a daily basis.
• Provide strong customer service to prospective renters prior, during and post viewings. From introducing potential renters to their future homes, to supporting them in making that all-important decision, you'll play a pivotal role in shaping their rental experience
• Showcase your knowledge and expertise, by highlighting the unique qualities of our properties, from the amenities, room capabilities, building offerings, to the best local parks, coffee shops, bars etc, tailoring your recommendations to each customer's lifestyle.
• Diligently and comprehensively record data for client reporting
• In quieter times jump on the phone to answer further inquiries – options for additional commission if you book in a viewing, conduct the viewing AND they move in.
• Work in partnership with our Account Management teams and Operations teams to get the best out of our properties and operating processes
• Head down to our London office on a quarterly basis to connect with the wider team for training and team events.
• Be a Home Made culture and values champion internally and externally – professionalism, integrity and customer centricity are key to our Sales Associates standing out from the rest, our expectations are high!

About You:

• You enjoy the world of sales and embrace a customer-first mentality
  
• Strong communication skills, professional and personable
• A self-starter who is driven to succeed and loves hitting targets
  
• You’re a quick thinker and capable of assessing a customer’s needs
  
• Possess fantastic organisational skills so you can manage and prioritise your time/tasks effectively

Benefits of working with us:

• Competitive Holiday: 24 days leave + your birthday off!
• Office events (summer social and Christmas party)
• Opportunities to upskill in your career through our Learning and Development Programs
• Employee perks – discounts for your favourite stores, cinema etc

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [e-mail]