Customer & Sales Ops Leader: Drive Process Excellence

TXM Recruit; Saffron Walden; Vor Ort; GBP 42.000 - 56.000; Vollzeit

Zusammenfassung

TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business for a Customer & Sales Operations Team Leader to join their team in Normanton. The role leads the Sales & Customer Operations function, owning end-to-end order processing and ensuring accurate entry, pricing and delivery information across ERP and CRM systems.

You will collaborate with Sales, Operations, Engineering, Production, Logistics, Finance and Quality to drive process improvements, resolve customer

Qualifikationen

• Proven experience leading a customer service or order management team.
• Experience with end-to-end order processing and accurate entry of orders.
• Experience using ERP and CRM systems.
• Strong ability to manage KPIs, workloads and team performance.
• Excellent organisation, prioritisation and problem-solving abilities.

Aufgaben

• Lead, manage and develop the Sales & Customer Operations team.
• Set objectives, priorities and performance standards.
• Manage workload, resources and team performance.
• Conduct regular one-to-ones, performance reviews and development discussions.
• Own the end-to-end customer order process, ensuring accurate entry and prompt processing.
• Ensure product codes, quantities, pricing, delivery requirements and customer information are correct.
• Manage amendments, cancellations, credits and returns.
• Resolve customer issues and escalations through to resolution.
• Maintain high standards of ERP and CRM data accuracy.
• Support Sales with enquiries, quotations and customer opportunities.
• Monitor outstanding quotations and support account retention, repeat business and growth.
• Develop and maintain consistent processes and standard operating procedures.
• Identify recurring issues, delays and inefficiencies and implement improvements.
• Use KPIs and data to monitor performance and identify opportunities for improvement.
• Collaborate with teams across functions and locations.
• Support a strong right-first-time and continuous improvement culture.

Kenntnisse

Leadership

Order processing

ERP

CRM

KPI management

Stakeholder management

Team development

Tools

ERP systems

CRM systems

Jobbeschreibung

TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business for a Customer & Sales Operations Team Leader to join their team in Normanton. The role leads the Sales & Customer Operations function, owning end-to-end order processing and ensuring accurate entry, pricing and delivery information across ERP and CRM systems.

You will collaborate with Sales, Operations, Engineering, Production, Logistics, Finance and Quality to drive process improvements, resolve customer