Customer Sales Manager

Care UK; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Care UK is seeking a Customer Sales Manager based at Metchley Manor care home in Birmingham to lead revenue generation and occupancy improvements. The role focuses on self-funded customers, requiring flexible hours including some evenings and weekends to deliver exceptional sales results.

You will build strong community relationships, promote the home, and work closely with the Home Manager and department heads to ensure accurate reporting and superior customer experience.

Qualifications

• Experience in sales and business development with a focus on achieving targets.
• Ability to engage self-funded clients and convert enquiries to occupancy.
• Excellent communication of facilities, services and pricing to potential clients.

Responsibilities

• Achieve targets for resident occupancy and self-pay mix.
• Promote the care home through community relationships, events and PR.
• Communicate accurate information to prospective clients about facilities, care and prices.
• Monitor the local market and identify opportunities within the catchment area.
• Collaborate with the Home Manager and department heads.
• Complete daily, weekly, and monthly reports accurately.

Skills

Self-motivated

Flexible

Collaborative

Organised

Job description

Customer Sales Manager / Customer Relations Manager required at our Metchley Manor Care Home in Edgbaston, Birmingham!

Care Home based (37.5 hours per week)

We have an exciting new role for a Customer Sales Manager based at Metchley Manor care home in Birmingham. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 250 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

• Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.


• Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.


• Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.


• Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.


• Identify potential business and marketing opportunities within the local catchment area.


• Work closely with the Home Manager and Head of Departments


• Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

• Self-motivated, flexible, and enthusiastic


• Works collaboratively with others always sharing ideas and information.


• Highly organised, ability to keep track and progress multiple priorities at any one time.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.


• Collaborate with a diverse and talented team in a supportive and inclusive environment.


• Enjoy a competitive salary and comprehensive benefits package.


• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.