Customer Sales Executive

ETL Systems Ltd; Hereford; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Job summary

ETL Systems Ltd is seeking a Customer Relations Executive to be the friendly first point of contact for customers, helping with quotes, order progress, and inquiries. You will collaborate with Sales Managers to prepare quotes, proposals, and orders, ensuring accuracy and on-time delivery while reflecting our high-quality brand.

You will work with Sales, Marketing, Operations and Production teams to streamline processes, create new model numbers with descriptions and datasheets, and maintain

Qualifications

• Proficiency with Microsoft Office suite and basic Excel
• Strong organisational and prioritisation skills to support sales admin
• Ability to learn CRM/ERP tools with training

Responsibilities

• Create sales quotations promptly and accurately
• Process sales orders on time
• Handle general admin tasks and update CRM/SharePoint records
• Create new model numbers with product descriptions and datasheets
• Maintain pricelists and product datasheets
• Liaise with supply base to optimise solutions for customers and suppliers

Skills

Microsoft Office

Excel (entry level)

Organised

Tools

CRM systems

ERP systems

Job description

Role Overview

As a Customer Relations Executive, your primary role is to be the friendly first point of contact for customers. You'll help with questions about quotes, order progress, or anything else they need. You'll also work closely with Sales Managers to create quotes, proposals, and orders accurately and on time. Your role will involve preparing customer quotes and making sure they reflect the high-quality brand we represent. You'll also collaborate with sales, marketing, operations, and production teams.

Key Accountabilities

• Create sales quotations promptly.
• Process sales orders on time.
• General administration, such as answering incoming telephone calls to the company and updating records within our CRM system and SharePoint.
• Create new model numbers with product descriptions and product datasheets.
• Maintain sales resources such as pricelists and product datasheets.
• Liaise and negotiate with our supply base to achieve the best solution for our customers and suppliers.

Our ideal candidate

This job is excellent for someone who wants an office-based role with flexibility.

• You should know how to use Microsoft Office and Excel to an entry level with a desire to advance ( basic navigation, data entry, formatting, simple formulas, cell referencing, sorting/filtering, creating basic charts, and saving/printing workbooks)
• You need to be organised and able to prioritise your work. Our sales admin team works closely to ensure customer requests are dealt with quickly, and you will be a big part of this flexible team.

Desirables

• Experience with CRM and ERP systems is preferred but not required, as full training will be provided.

Location:

Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE.

Closing date:

At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.

VISA Sponsorship:

ETL Systems is proud to be a Grade A VISA sponsor for skills in short supply within the UK. Unfortunately, we are unable to offer sponsorship for this role.