Internal Sales Executive

ETL Systems Ltd; Hereford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

ETL Systems Ltd, Hereford, seeks an Internal Sales Representative to support the sales process and grow customer relationships across Satcoms, Telecoms, Govt and Defence sectors. Hybrid role with commuting to Coldwell Radio Station, Madley, Herefordshire.

The ideal candidate has consultative sales experience, handles technical enquiries, and produces accurate quotations and datasheets. Strong IT skills with CRM usage are required, plus excellent communication across international markets.

Qualifications

• Experience in consultative sales and managing customer relationships.
• Proven ability to handle technical enquiries and produce accurate documents.
• Proactive, self-motivated with excellent customer service.

Responsibilities

• Support Sales Management in building relationships with accounts.
• Engage with customers on projects ranging £100–£10,000 across product families.
• Review and respond to quotations with complete lead times and compliance.
• Identify new business opportunities and follow up on leads.
• Provide in-office support during team absences to ensure continuity.

Skills

CRM systems

MS Office

Relationship building

Communication

Quotation documentation

Education

Bachelor's degree in Electronics, Business, or related field

Tools

CRM

Excel

Outlook

PowerPoint

Job description

Role Overview

We are seeking a motivated and customer-focused Internal Sales Representative to join our dynamic sales team. This role is essential to supporting the sales process, ensuring customer satisfaction, and contributing to the achievement of company sales targets.The ideal candidate will be proactive, possess excellent communication skills, and have a strong ability to manage and grow relationships with our clients. Their primary role will be assisting with account management to support our growth in specific geographic areas and/or sectors, such as Satcoms, Telecoms, Govt and Defence.

The Ideal Candidate

The ideal candidate will bring previous consultative sales experience, with a proven ability to build strong customer relationships and identify customer needs. They will have experience handling technical enquiries and producing highly accurate documentation, including quotations, proposals and datasheets. A proactive and self-motivated approach is essential, along with a genuine commitment to delivering exceptional customer service. Strong IT skills are also required, including proficiency in Microsoft Office applications such as Outlook, Excel, Word and PowerPoint, together with experience using Customer Relationship Management (CRM) systems.

The successful candidate will be confident communicating professionally with customers across international markets, both via email and over the phone. They will be able to work effectively both independently and as part of a team to achieve agreed objectives, budgets and timescales.

Key Accountabilities

• Support the Sales Management Team in building and developing relationships with new and existing accounts and providing excellent customer service.
• Engage with existing and prospective customers for projects between £100 and £10,000 across all of ETL’s product families.
• Review and respond to all quotation requests in a timely fashion, ensuring all compliance, legal, certification and shipping detail is complete and accurate, and ensuring detailed information is given on lead times and managing the throughput of orders to ensure on time delivery.
• Proactively seek new business opportunities by identifying potential clients, conducting research, and following up on leads.
• Provide additional in office support to the Sales Management Team during their time out of the office (holidays, exhibitions, customer visits) to ensure continuity of customer service.

Desirables

• Knowledge of Satcoms / RF equipment or other electronic equipment (B2B)
• A Bachelors degree in Electronics, Business, or a related field.
• A demonstrable, commercial background operating across an international landscape.

Location

Hybrid working is available for this role - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE

Closing date:

At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.

BPSS Compliant

Due to the nature of our work, all roles require candidates to be BPSS compliant.

VISA Sponsorship

Unfortunately, we are unable to offer sponsorship for this role.