Customer Retention Specialist – Glasgow (On‑Site)

Optical Express Group; Glasgow; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus incentives

Free optics discounts

Cycle to work

Job summary

Optical Express in Glasgow is seeking a Retentions Agent to engage with patients, handle enquiries, overcome objections and build rapport to support their eye care journey.

This full-time, on-site role offers a salary from £27,040 plus bonus, 40 hours per week, and opportunities for development through training and progression.

You will work in a supportive team focused on care, trust and integrity, with perks including cycle-to-work and staff discounts on optical products.

Qualifications

• Excellent verbal and written communication.
• Telephone-based customer service experience.
• Proficient in Excel.

Responsibilities

• Engaging with our patients' enquiries & needs.
• Overcoming objections.
• Quick thinking to resolve concerns for our patients.
• Rapport building with patients.
• Arranging finance and affordable payment options.

Skills

Verbal comms

Phone communication

Written comms

Learnability

Excel

Rapport building

Job description

Optical Express in Glasgow is seeking a Retentions Agent to engage with patients, handle enquiries, overcome objections and build rapport to support their eye care journey.

This full-time, on-site role offers a salary from £27,040 plus bonus, 40 hours per week, and opportunities for development through training and progression.

You will work in a supportive team focused on care, trust and integrity, with perks including cycle-to-work and staff discounts on optical products.