Patient Care & Retentions Specialist

Optical Express; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free or discounted optical products

Discounted eye care (family)

Cycle to work scheme

Job summary

Optical Express is the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery. This role focuses on engaging with patients’ enquiries, overcoming objections, and building rapport to ensure outstanding care and service.

You will contribute to resolving concerns quickly and help patients understand affordable payment options. The team culture emphasizes supporting colleagues, professional development, and a commitment to patient-centric care in a collaborative

Qualifications

• Excellent verbal and written communication skills.
• Ability to deal with customers over the telephone in a confident and professional manner.
• Willingness to learn and develop.
• Proficient with Excel.
• Strong rapport-building and ability to overcome objections.

Responsibilities

• Engaging with our patients’ enquiries & needs.
• Overcoming objections.
• Quick thinking to resolve any concerns for our patients.
• Rapport building with patients.
• Arranging finance and affordable payment options.

Skills

Verbal & written communication

Telephone-based customer service

Willingness to learn

Excel skills

Rapport building & objection handling

Tools

Excel

Job description

Optical Express is the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery. This role focuses on engaging with patients’ enquiries, overcoming objections, and building rapport to ensure outstanding care and service.

You will contribute to resolving concerns quickly and help patients understand affordable payment options. The team culture emphasizes supporting colleagues, professional development, and a commitment to patient-centric care in a collaborative