Community-Focused Customer Success Coordinator

3M HEALTHCARE; Rotherham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Company car allowance

Volunteering Leave

Staff perks with Mears Rewards

Job summary

Mears Group in Rotherham is seeking a Customer Success Co-ordinator on a full-time permanent basis. You will work with local teams to deliver excellent service and support through contracts, prioritising the customer in every step of the works lifecycle.

Responsibilities include handling complaints, updating progress, and maintaining records, with emphasis on effective communication and stakeholder satisfaction across communities.

Qualifications

• Experience in a customer service office-based role.
• IT literate with ability to use standard office software.
• Strong written and verbal communication skills.
• Experience with the duties listed under roles.

Responsibilities

• Investigating and responding to customer complaints
• Analysing customer satisfaction results
• Keep tenants, clients, and internal teams updated
• Provide clear, timely updates throughout the works lifecycle
• Promote a positive customer experience and manage expectations
• Track customer-related KPIs (complaints, satisfaction, response times)
• Log and update customer interactions on systems accurately

Skills

Customer service

IT literacy

Communication skills

Problem solving

Relationship building

Flexibility

Education

NVQ/GCSE Maths & English

Job description

Mears Group in Rotherham is seeking a Customer Success Co-ordinator on a full-time permanent basis. You will work with local teams to deliver excellent service and support through contracts, prioritising the customer in every step of the works lifecycle.

Responsibilities include handling complaints, updating progress, and maintaining records, with emphasis on effective communication and stakeholder satisfaction across communities.