Customer Service Advisor (Business Admin) - GLA16131

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; Scotland; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

26 days paid annual leave (rising to 5

12.5 days paid public holidays

Job summary

Glasgow City Council and Arms Length Organisation is seeking a Customer Service Advisor (Business Admin) to join the Glasgow City Health and Social Care Partnership. The role covers fast-paced office duties, including call handling, processing referrals, and updating IT systems across several teams.

The ideal candidate will deliver professional, empathetic customer service. Based in the GCHSCP and associated offices, the post is permanent with a focus on admin tasks supporting social work

Qualifications

• Experience in handling customer enquiries in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to update and maintain IT records accurately.

Responsibilities

• Handle customer enquiries and calls promptly and professionally.
• Update and maintain relevant IT systems and records.
• Liaise with internal and external stakeholders to process referrals and information.

Skills

Customer service

Communication

Empathy

Tools

IT systems

Job description

Customer Service Advisor (Business Admin) - GLA16131

Company:

Company: GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION

Role – Customer Service Advisor (Business Admin)

Location – GCHSCP, Business Admin, Health and Social Care connect (G4 9XE) and Business Development (G1 1LH)

Contract Status – Permanent

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

At Glasgow City Health and Social Care Partnership (GCHSCP) we are the first point of contact for all Social Work referrals, working closely with members of the public and professionals. Our service spans across Adults, Older People, Children & Families, Non Offence Referral Management Team (NORM) and Homelessness.

As a Customer Service Advisor, you’ll be working in a fast-paced office environment carrying out a range of tasks including call handling, dealing with customer enquiries, gathering and processing referral information. You will also be responsible for updating and maintaining relevant IT systems and liaising with both internal and external stakeholders.

Due to the nature and sensitivity of our work, we are looking for individuals who display an empathetic and enthusiastic approach to their work whilst delivering excellent customer service in both a professional and polite manner. If that sounds like you, why not apply?

Additionally, if you're successful in your job application you'll have access to these generous benefits, which include:

• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
• 12.5 days (87.5 hours) paid public holidays each year

These roles are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews will likely take place week beginning 7th December 2026.

If you would like to find out more about the role before applying, you can contact: Thomas Tarres, Resource Manager on 07901 221 602 or by email: [e-mail]

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and

GCC Conditions of Service

Further Information

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.

We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.

As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see